Deem, Inc.

Deem

Composite Score

8.6 /10

CX Score

8.7 /10

24 Reviews Write a Review

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What is Deem?

Deem’s solutions are designed for the way employees work and travel, and the way companies apply policy and control costs. Deem is built to help employees be more productive, solve problems on the fly, and focus on the job. Deem’s powerful platform allows travel managers to customize their travel program and service their travelers with ease. Etta is a travel management solution designed for large enterprises that need complex configurations to support both their employees and their company’s travel policies.

Company Details

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Awards & Recognition

Deem won the following awards in the Travel Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

Deem Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deem.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 96%
Conflict Resolution:: 95%
Strategy & Innovation:: 97%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deem?

4% Negative

5% Neutral

91% Positive

Pros

Continually Improving Product
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 93

Self-Service

Savings Optimization

Risk Management

Expense Management

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Sustainability Reports

Rate Tracking

Policy Configuration/Implementation

Bank/Credit Card Integration

Vendor Capability Ratings

Average 92

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Deem Reviews

Farah W.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Deem Delight: A Flight of Convenience in Business.

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

We travel frequently to visit clients abroad, the ease of use on both desktop and the mobile app is a significant advantage. The intuitive and clean interface allows for easy information retrieval. Deem presents various flight options, including those on preferred airlines and ones that adhere to the employer's travel policy.

What is your favorite aspect of this product?

For budgeting and planning future trips, Deem provides real-time insights into travel expenses. Its integration with third-party apps like Uber, hotel, and flight booking apps adds further convenience by allowing users to book all services from a single platform.

What do you dislike most about this product?

I have been using deem for a long time and have not met any challenges.

What recommendations would you give to someone considering this product?

The platform's functions, such as flight scheduling and price checking, are well-executed. The ability to add a credit card without issues adds convenience to the overall user experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Henrique S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

All the technology involved and attention to detail

What is your favorite aspect of this product?

The company's concern in providing the user with the best possible experience

What do you dislike most about this product?

The learning curve can be a bit challenging at the beginning, but it's easily overcome with time

What recommendations would you give to someone considering this product?

Go ahead! It will help a lot in your work journey

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steffan L.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Standout feature of DEEM OBT is its user interface

Likeliness to Recommend

7 /10

What differentiates Deem from other similar products?

Deem boasts a significantly superior GUI compared to its counterparts, enhancing the booking experience with a seamless journey.

What is your favorite aspect of this product?

The GUI and maps

What do you dislike most about this product?

Costs are not always best on price

What recommendations would you give to someone considering this product?

Access your company needs; engage with DEEM support prior to implementation; review all customisation options

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Commodity Features
Security Frustrates

Deem

What is Deem?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Deem Ratings

93 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Deem?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Deem Reviews

Farah W.

Deem Delight: A Flight of Convenience in Business.

Likeliness to Recommend

Pros

Henrique S.

Fantastic product!

Likeliness to Recommend

Pros

Steffan L.

Standout feature of DEEM OBT is its user interface

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Self-Service

Savings Optimization

Risk Management

Expense Management

AI Driven Personalization

Notifications/Alerts/Updates

Travel and Accommodation Booking

Sustainability Reports

Rate Tracking

Policy Configuration/Implementation

Bank/Credit Card Integration

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support