Kaseya

Datto RMM

Composite Score

7.6 /10

CX Score

7.6 /10

25 Reviews Write a Review

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What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

6% Negative

7% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Ransomware Recovery and Removal

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Datto RMM Reviews

eder g.

Role: Information Technology
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2021

good monitoring tool

Likeliness to Recommend

7 /10

What differentiates Datto RMM from other similar products?

RMM have a big catalog off addons

What is your favorite aspect of this product?

that would be the catalog, we use like 15 apps, and, with RMM we manage to find almost all of then and have it in one dashboard

What do you dislike most about this product?

some addons dont work properly, the can crash in any moment and you have to re install it

What recommendations would you give to someone considering this product?

you can try it, have a good prices and it can help you to monitor your infra and maintain the updates on time

Pros

Enables Productivity
Fair
Client's Interest First
Helps Innovate

Cons

Security Frustrates
Leverages Incumbent Status

Matt S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, plentiful features for windows

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

Ease of use and implementation

What is your favorite aspect of this product?

Patch management and the ability to control things remotely.

What do you dislike most about this product?

Apple compatibility is pretty bad. Every time there’s a major apple macOS update it seems to break functionality and apple patch management is non existent.

What recommendations would you give to someone considering this product?

If you are looking for a network / windows device management this is the platform to look at for a wide variety of features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Excellent features, modern, slick and intuitive

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Datto RMM is feature rich, but easy to use, which is rare. They also provide 1 to 1 implementation support. It's clear the system is constantly improved with morning changes

What is your favorite aspect of this product?

Datto RMM is modern, slick and intuitive which makes it easy to make the most out of the product.

What do you dislike most about this product?

There is not much to not like.

What recommendations would you give to someone considering this product?

Make sure you invest the time in setting it up properly from the start.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Datto RMM Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

eder g.

good monitoring tool

Likeliness to Recommend

Pros

Cons

Matt S.

Easy to use, plentiful features for windows

Likeliness to Recommend

Pros

Matthew D.

Excellent features, modern, slick and intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Ransomware Recovery and Removal

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement