Kaseya

Datto RMM

Composite Score

7.6 /10

CX Score

7.6 /10

25 Reviews Write a Review

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What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

6% Negative

7% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Ransomware Recovery and Removal

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Datto RMM Reviews

Parasan K.

Role: Industry Specific Role
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Real-time Systems Monitoring

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Effectiveness in end-to-end monitoring and real-time discovering.

What is your favorite aspect of this product?

No intruder can succeed in accessing our network systems. Easy-to-use,real-time events activities analytics and accessible all times.

What do you dislike most about this product?

All functionalities are perfect.

What recommendations would you give to someone considering this product?

Excellent as per my experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Timothy B.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Very easy to use, but I am waiting for more.

Likeliness to Recommend

10 /10

What differentiates Datto RMM from other similar products?

The cost is the biggest factor when it comes to any school district. I have been very happy with the cost, and the fact that the software works when I need it to. We have used it for a multitude of reasons, and it is a better solution than any I have used in the past. I have been working in technology for over 30 years and I would say this is in the top of my list for software that met both my needs and my budget.

What is your favorite aspect of this product?

The price for education users can't be stressed enough. The fact that it "just works" when I need it means the world to me. I don't need to be staring at a parent, principal, or administrator and explaining that what we needed from the software isn't there. It has not failed me yet.

What do you dislike most about this product?

I would love to see more training available, and new features being rolled out. I am one of those folks that gravitates toward software that is constantly evolving with new features. That is the only thing I have not seen out of this software, but I am hoping the new ownership will place more importance on constantly improving the product for loyal customers.

What recommendations would you give to someone considering this product?

Just go ahead and purchase it. You won't be disappointed, and it truly is set it and forget it. The first time you have to use it, I would suggest reading through the documentation. Any hiccup will likely be caused by something you accidentally did.

Pros

Reliable
Enables Productivity
Friendly Negotiation
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Less Efficient Service

Mark B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Robust RMM

Likeliness to Recommend

8 /10

What differentiates Datto RMM from other similar products?

More options for integration than many other solutions.

What is your favorite aspect of this product?

Easy to read dashboard.

What do you dislike most about this product?

Cost is higher

What recommendations would you give to someone considering this product?

Weigh the fact they were purchased by Kaseya if that is a deal breaker for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Datto RMM Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Parasan K.

Real-time Systems Monitoring

Likeliness to Recommend

Pros

Timothy B.

Very easy to use, but I am waiting for more.

Likeliness to Recommend

Pros

Cons

Mark B.

Robust RMM

Likeliness to Recommend

Pros

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Feature Ratings

Real User Monitoring

Patch Management

Process Automation

Remote NOC, SOC, Helpdesk Integration

Network Management

Remote Control

Discovery

Ransomware Recovery and Removal

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement