Datadog Customer Reviews 2024

Datadog

Composite Score

8.6 /10

CX Score

8.7 /10

48 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 87

Cloud Monitoring

Capacity Management

Storage Monitoring

Multi-Site Functionality

Server Performance Monitoring

Centralized Dashboard

Network Performance Management

Patching Automation

Event Correlation & Management

Access Rights Management

Auto-Discovery

Vendor Capability Ratings

Average 87

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Network Monitoring - Enterprise

Score 8.7

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Application Performance Management - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

IoT Management

Score 8.2

View Datadog in this category (opens in a new tab)

AIOps

Score 7.6

View Datadog in this category (opens in a new tab)

Datadog Reviews

Dmitry P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Best of class all in one monitoring tool

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog is your go to instrument for all monitoring needs. They started with a small set of features (and did them really well), but they regularly keep expanding their product offering, which makes Datadog a compelling choice as a single platform for ALL kinds of monitoring (custom metrics, integrations, logging, APM).

What is your favorite aspect of this product?

Datadog's strongest suit is versatility and customizability, which is extremely important when it comes to observing a software system. You never know in advance the exact metrics you want to track, and your observability needs will change over time. Datadog makes the process of continuously configuring monitors and alerts a breeze!

What do you dislike most about this product?

As a universal product with many features, it can be hard to navigate for a newcomer. The number of existing monitors and dashboards created by your coworkers can be overwhelming.

What recommendations would you give to someone considering this product?

Honestly Datadog is a no-brainer choice for a software company. You might use other tools for special needs, but Datadog is always in the mix.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Praveen T.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Powerhouse of features in a clumsy UI

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Simplicity of the features and all in one super app with features like monitoring, logging etc in single portal.

What is your favorite aspect of this product?

The real time logging feature.

What do you dislike most about this product?

The old and clumsy layout of UI

What recommendations would you give to someone considering this product?

Be wise in selecting the plans and prevent unexpected costs

Pros

Helps Innovate
Reliable
Performance Enhancing
Altruistic

Alon N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great integration between different features

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

All in one integration of metrics store, deep integration for cloud native monitoring and one stop shop for log, processes, k8s etc

What is your favorite aspect of this product?

logs => metrics

What do you dislike most about this product?

Events seem to be some what of a step son

What recommendations would you give to someone considering this product?

Look at **all** pricing components for logs

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Effective Service
Wastes Time

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Datadog Ratings

93 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Storage Monitoring Monitor storage performance and capacity.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Patching Automation The automated deployment and installation of server patches

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Auto-Discovery Automate discovery of systems and assets on your network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Network Monitoring - Enterprise

Application Performance Management - Enterprise

IoT Management

AIOps

Datadog Reviews

Dmitry P.

Best of class all in one monitoring tool

Likeliness to Recommend

Pros

Praveen T.

Powerhouse of features in a clumsy UI

Likeliness to Recommend

Pros

Alon N.

Great integration between different features

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Cloud Monitoring

Capacity Management

Storage Monitoring

Multi-Site Functionality

Server Performance Monitoring

Centralized Dashboard

Network Performance Management

Patching Automation

Event Correlation & Management

Access Rights Management

Auto-Discovery

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support