Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.1 /10

CX Score

8.1 /10

39 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 76%
Conflict Resolution:: 87%
Strategy & Innovation:: 81%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Unique Features
Effective Service
Trustworthy

Feature Ratings

Average 82

Application Metric Reporting

Server Monitoring

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Code Performance Monitoring

Error Reporting

Application Logging

Domain-Agnostic AI/ML

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Systems Management

Score 8.4

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Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 7.9

View Datadog in this category (opens in a new tab)

AIOps

Score 7.6

View Datadog in this category (opens in a new tab)

Datadog Reviews

Mary W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Superior APM/Observability Platform

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

We have enjoyed using Datadag, an observability tool, and are exploring new capabilities for our needs. It has a fantastic user interface, integrations with major services, superior support for fast resolution, and an excellent team.

What is your favorite aspect of this product?

The interface of the tool is easy to use. This beautifully designed tool helps users monitor and analyze infrastructure performance. Help businesses flourish.

What do you dislike most about this product?

This service has been efficient since I started using it. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.

What recommendations would you give to someone considering this product?

This tool is great for tracking application performance. It provides important information that helps us solve many problems. This wonderful tool allows us to check the response time. We can track transactions.

Pros

Reliable
Efficient Service
Saves Time
Security Protects

Jorge J. C.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

GREAT IN QUICK DELOYMENT AND DISCOVERY,AND ADD ML

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

EASY VIEW TO DISPLAY ALL CHARTS

What is your favorite aspect of this product?

FAST DEPLOYMENT

What do you dislike most about this product?

NOT SUPPORT ALL TECHNOLOGIES

What recommendations would you give to someone considering this product?

QUICK RESULTS AND FAST DEPLOYMENT

Pros

Reliable
Efficient Service
Fair
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

shivaling p.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Modern observability tool for modern apps!

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

It has support for a wide variety of industries like healthcare, education and technology which makes its impact area large.

What is your favorite aspect of this product?

my favourite aspect is that it enables and supports modern methodologies like devops and devsecops.

What do you dislike most about this product?

what i dislike is it has support for minimum number if public cloud providers which leaves out a large number of potential adopters.

What recommendations would you give to someone considering this product?

i would recommend this for mission critical applications which have a modern observability stack in place.

Pros

Performance Enhancing
Generous Negotitation
Helps Innovate
Continually Improving Product

Datadog

What is Datadog?

Company Details

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Awards & Recognition

Datadog Ratings

85 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Datadog?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Code Performance Monitoring Tracking application performance at the code-base level.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Application Logging Capture and store transaction and application data for use in debugging and tracing.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Automated Diagnostics Automated diagnostics providing prebuilt workflows for problem detection, correlation of application behavior and performance, and determination of cause.

Application Request Tracing Detail key attributes of application requests and transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Mary W.

Superior APM/Observability Platform

Likeliness to Recommend

Pros

Jorge J. C.

GREAT IN QUICK DELOYMENT AND DISCOVERY,AND ADD ML

Likeliness to Recommend

Pros

Cons

shivaling p.

Modern observability tool for modern apps!

Likeliness to Recommend

Pros

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Feature Ratings

Application Metric Reporting

Server Monitoring

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Code Performance Monitoring

Error Reporting

Application Logging

Domain-Agnostic AI/ML

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

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Ease of Data Integration

Ease of Customization