Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.1 /10

CX Score

8.2 /10

37 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 77%
Conflict Resolution:: 88%
Strategy & Innovation:: 81%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Unique Features
Respectful
Performance Enhancing

Feature Ratings

Average 82

Server Monitoring

Application Metric Reporting

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Domain-Agnostic AI/ML

Code Performance Monitoring

Error Reporting

Domain-Centric AI/ML

Application Logging

Enterprise Cloud Platform Support

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization

Also Featured in...

Systems Management

Score 8.4

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Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 7.9

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AIOps

Score 7.6

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Datadog Reviews

Christopher T.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Best in class!

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

support, customisation, correlations, integration

What is your favorite aspect of this product?

correlations

What do you dislike most about this product?

using queries

What recommendations would you give to someone considering this product?

if you have the budget go for it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manishh A.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Must for every start-up

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

Good observability platform

What is your favorite aspect of this product?

Custom Metrics

What do you dislike most about this product?

Not as of now

What recommendations would you give to someone considering this product?

Make full use of trial

Pros

Unique Features
Efficient Service
Fair
Altruistic

Megan M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use and helpful

Likeliness to Recommend

7 /10

What differentiates Datadog from other similar products?

The ability to implement quickly and seamlessly

What is your favorite aspect of this product?

The alerts are very helpful

What do you dislike most about this product?

The ability to customize

What recommendations would you give to someone considering this product?

Test out various products to be sure

Pros

Enables Productivity
Effective Service
Saves Time
Respectful

Cons

Under Delivered

Datadog

What is Datadog?

Company Details

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Awards & Recognition

Datadog Ratings

85 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Datadog?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Code Performance Monitoring Tracking application performance at the code-base level.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Domain-Centric AI/ML Intelligent algorithms, based on machine learning (ML), analyze different data sets to find connections and relationships between services and infrastructure.

Application Logging Capture and store transaction and application data for use in debugging and tracing.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Christopher T.

Best in class!

Likeliness to Recommend

Pros

Manishh A.

Must for every start-up

Likeliness to Recommend

Pros

Megan M.

Easy to use and helpful

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Server Monitoring

Application Metric Reporting

Transaction Request Performance

Synthetic Monitoring (RUM)

Scalability

Domain-Agnostic AI/ML

Code Performance Monitoring

Error Reporting

Domain-Centric AI/ML

Application Logging

Enterprise Cloud Platform Support

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization