Datadog Customer Reviews 2025

Datadog

Composite Score

7.6 /10

CX Score

7.9 /10

25 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the AIOps category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

3
Since last award

91 Plan to Renew

4
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

2% Negative

10% Neutral

88% Positive

Pros

Continually Improving Product
Enables Productivity
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 78

Security Operations Automation

Analyze Activity Data

Operational Task Automation

Data Visualization

Event & Alert Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Analyze Discovery Data

Problem Management Automation

Vendor Capability Ratings

Average 80

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Network Monitoring - Enterprise

Score 8.7

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Systems Management

Score 8.4

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Application Performance Management - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

IoT Management

Score 7.9

View Datadog in this category (opens in a new tab)

Datadog Reviews

Khushal B.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Datadog Review

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog is one of the best tools for infrastructure monitoring, as well as its APM service, is awesome.

What is your favorite aspect of this product?

I like the APM service because it's a fully customized service. we can put database details also on Datadog.

What do you dislike most about this product?

There is nothing disliked in data dog. The only thing I noted is the cost is very high.

What recommendations would you give to someone considering this product?

if you want APM with infrastructure monitoring in one place. go with the data dog.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Joshua S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Datadog: enterprise-grade monitoring.

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

By using Datadog as the monitoring tool for infrastructure services like disk, CPU, RAM, uptime, network IN and application metrics like service availability, our team became more effective at locating and resolving problems. As I installed Datadog with SNOW, it enabled me to prioritize the job by allowing me to see all infra level and application level consumptions through monitors. Whenever the threshold is surpassed, I would receive an email and a ticket.

What is your favorite aspect of this product?

For the past year plus, I have been using datadog. It is a flexible tool that can be used for event recording, monitoring network statistics, identifying security risks, and monitoring application performance. It has a large selection of dashboards that can be customized, and there are several third party interfaces available. When browsing through logs, it is SO MUCH FASTER, CLEANER, and EASIER.

What do you dislike most about this product?

The UI for creating dashboards can occasionally be unnecessarily complicated and awkward. The only recommendation I would offer is to make datadog's user interface (UI) better because it may occasionally be confusing. It would also be beneficial if users had easier access to the documentation on the use of datadog.

What recommendations would you give to someone considering this product?

Datadog stands out in the cloud and application monitoring area if you're looking for simplicity of access when it comes to a monitoring application because of how quickly it can enable a broad range of integrations. simple setup and one tool for full monitoring.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Rajeshh R.

Role: Information Technology
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Definitely a One Stop Monitoring Tool!

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Vast number of products can be integrated with datadog which helps to monitor them easily

What is your favorite aspect of this product?

It is maintenance free as it’s managed by datadog itself. It’s totally customizable based on our requirements specific to different databases and applications.

What do you dislike most about this product?

Sometimes it could result in too many alerts but if it’s configured right then too many alerts can be avoided.

What recommendations would you give to someone considering this product?

As an Administrator I can totally Vogue that DataDog would definitely make life easy when the organization has tons of databases and application to be monitored and managed. It’s worth the cost and great support as well.

Pros

Efficient Service
Acts with Integrity
Helps Innovate
Continually Improving Product

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Datadog Ratings

88 Likeliness to Recommend

3 Since last award

91 Plan to Renew

4 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Network Monitoring - Enterprise

Systems Management

Application Performance Management - Enterprise

IoT Management

Datadog Reviews

Khushal B.

Datadog Review

Likeliness to Recommend

Pros

Joshua S.

Datadog: enterprise-grade monitoring.

Likeliness to Recommend

Pros

Rajeshh R.

Definitely a One Stop Monitoring Tool!

Likeliness to Recommend

Pros

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Feature Ratings

Security Operations Automation

Analyze Activity Data

Operational Task Automation

Data Visualization

Event & Alert Management Automation

Machine Learning

Incident Management Automation

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Analyze Discovery Data

Problem Management Automation

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement