Darktrace

Darktrace/Email

Composite Score

7.1 /10

CX Score

6.9 /10

16 Reviews Write a Review

Claim Software

What is Darktrace/Email?

Threats have evolved. It’s time your email security evolves too. Darktrace/Email uses core Self-Learning AI to stop the most advanced email threats, intervening to protect employees from the full range of threats targeting the inbox.

Company Details

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Darktrace/Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Darktrace/Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 63%
Conflict Resolution:: 70%
Strategy & Innovation:: 73%
Service Experience:: 67%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Darktrace/Email?

8% Negative

16% Neutral

76% Positive

Pros

Unique Features
Trustworthy
Enables Productivity
Helps Innovate

Cons

Less Friendly Negotiation

Feature Ratings

Average 78

Anti-Spoofing Protection

Phishing Protection

O365 integration

Malware Blocking

Email Account Protection

Data Loss Prevention

Managed Services Offering

End-User Warnings in Email Client Software

Artificial Intelligence / Machine Learning

User Flagging of Suspicious Emails

Administrator Email Processing

Vendor Capability Ratings

Average 78

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Darktrace/Email Screenshots

Darktrace/Email Videos

Darktrace/Email Reviews

Marcos F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Dark trace is a great tool. Really effective.

Likeliness to Recommend

10 /10

What differentiates Darktrace/Email from other similar products?

Really secure

What is your favorite aspect of this product?

It is really secure

What do you dislike most about this product?

GUI not that friendly

What recommendations would you give to someone considering this product?

Definitely recommend it

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Thijs W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great email security product with customization

Likeliness to Recommend

10 /10

What differentiates Darktrace/Email from other similar products?

Compared to Microsoft's own phishing filter it's way better, because it doesn't only check the email security headers but also checks loads of other data to see the likelihood an email is phishing or spam. We were also able to create stricter spam (graymail) filters for users who received a lot of emails.

What is your favorite aspect of this product?

The customization. If you know how it works, you can completely create your own models.

What do you dislike most about this product?

The pricing

What recommendations would you give to someone considering this product?

If you want to have good insights and customizability I recommend following the offered trainings as they explain those aspects well.

Pros

Reliable
Enables Productivity
Effective Service
Includes Product Enhancements

Cons

Less Generous
Less Friendly Negotiation

Rohit S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Full email protection

Likeliness to Recommend

10 /10

What differentiates Darktrace/Email from other similar products?

Easy to use and manage

What is your favorite aspect of this product?

Data loss prevention

What recommendations would you give to someone considering this product?

Dashboard must be easy to use

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Efficient Service
Less Effective Service
Less Caring

Darktrace/Email

What is Darktrace/Email?

Company Details

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Awards & Recognition

Darktrace/Email Ratings

89 Likeliness to Recommend

92 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Darktrace/Email?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor, such as incident response or active monitoring.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Darktrace/Email Screenshots

UI

UI (2)

Darktrace/Email Videos

Darktrace 6: Loop Ready

Darktrace/Email Reviews

Marcos F.

Dark trace is a great tool. Really effective.

Likeliness to Recommend

Pros

Thijs W.

Great email security product with customization

Likeliness to Recommend

Pros

Cons

Rohit S.

Full email protection

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Anti-Spoofing Protection

Phishing Protection

O365 integration

Malware Blocking

Email Account Protection

Data Loss Prevention

Managed Services Offering

End-User Warnings in Email Client Software

Artificial Intelligence / Machine Learning

User Flagging of Suspicious Emails

Administrator Email Processing

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of IT Administration