What is Dameware Remote Support?
Dameware Remote Support is remote control and systems management tools in one easy-to-use package. It offers fast and secure remote control anywhere, anytime with remote assistance and built-in remote admin tools.
Company Details
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Get AssistanceDameware Remote Support Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
95 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dameware Remote Support?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Remote Support
Remote Control
Role-Based Access Controls
Web & Desktop Conferencing
Discovery
Audit Management
Attended and Unattended Remote Access
Augmented Reality Remote Assistance
Intelligence Reports
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Dameware Remote Support Reviews
Mohammad Ashgar U.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Dameware Remote Support from other similar products?
Easy to use.
What is your favorite aspect of this product?
Valuable feature and easy to use.
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
Easy to understand and use.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Manikanta R.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2024
Excellent Product and Game Changer
Likeliness to Recommend
What differentiates Dameware Remote Support from other similar products?
Usually we use a product from SolarWinds it is SolarWinds Orion, which helps in monitoring the infrastructure. So after that when we started using Dameware Remote Support we found it really time saving and effective at workplace.
What is your favorite aspect of this product?
The product has unique features which is easy to understand and apply.
What do you dislike most about this product?
Nothing much to dislike about the product, will use it till they support us in terms of need.
What recommendations would you give to someone considering this product?
The recommendation is always support us with more new features and knowledge transfer should be done with more sessions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Agustino D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2023
The ideal system for remote support
Likeliness to Recommend
What differentiates Dameware Remote Support from other similar products?
In times where global connectivity and the need to solve problems quickly and efficiently are priorities. Dameware Remote Support stands out as a complete solution that allows remote technical assistance in an effective and secure way using an encrypted connection to guarantee maximum security of your data and systems during remote support sessions.
What is your favorite aspect of this product?
One of the features that I like about this solution is the possibility of remotely accessing users' computers, which reduces waiting and travel times, allowing incidents to be resolved immediately. Dameware Remote Support offers a variety of tools designed to streamline and simplify the remote support process, allowing technicians to resolve issues faster and more efficiently.
What do you dislike most about this product?
Although Dameware Remote Support offers a wide range of benefits, it can come at a high cost compared to other remote support solutions available on the market.
What recommendations would you give to someone considering this product?
Although Dameware Remote Support does have some drawbacks, its many advantages make it a recommended choice for those looking for a comprehensive and secure solution for remote support. Before making a decision, it is important to assess the needs and capabilities of your organization, as well as compare different options on the market
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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