CYPHER Learning Customer Reviews 2024

CYPHER Learning

Composite Score

7.2 /10

CX Score

7.4 /10

32 Reviews Write a Review

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What is CYPHER Learning?

Need to engage learners? Want more time to train and connect with learners? Struggling to track performance and progress? The CYPHER platform takes the chore out of learning and training. Our beautiful, intuitive, and AI-powered platform engages learners, gives time back to teach and train, provides insights to drive better outcomes - all while keeping the human connection. Just the way modern learners expect.

Company Details

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Awards & Recognition

CYPHER Learning won the following awards in the Learning Management - Midmarket category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

CYPHER Learning Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CYPHER Learning.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CYPHER Learning?

2% Negative

3% Neutral

95% Positive

Pros

Security Protects
Performance Enhancing
Enables Productivity
Helps Innovate

Feature Ratings

Average 83

Assessments and Quizzes

Instructor Led Training

Content Creation

Content Management

Analytics and Reporting

Course Management

Gradebook

Student Collaboration

International Support

Customer Partner Training

Lesson Planning

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

CYPHER Learning Reviews

Janelle O.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Exceptional customer support and ease of use

Likeliness to Recommend

8 /10

What differentiates CYPHER Learning from other similar products?

Customer support. App integration.

What is your favorite aspect of this product?

App Integration.

What do you dislike most about this product?

Cost that went up dramatically.

What recommendations would you give to someone considering this product?

Valuable software for running a training organisation.

Pros

Trustworthy
Respectful
Continually Improving Product
Reliable

Daniel B.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Amazing features, design, and customer support!

Likeliness to Recommend

10 /10

What differentiates CYPHER Learning from other similar products?

The amount of features and availability of the customer support team.

What is your favorite aspect of this product?

My favorite aspect of this product is the ability to sync course changes across all child courses at the click of a button. Additionally, I love the amount of flexibility and customization of the different features, such as Portal configuration, categorization, content creation, and account types.

What do you dislike most about this product?

That I can't separate students within the same course with the same teacher. Instead, I need to create another copy of the course. For example, this leads me to have to make 10 copies of one course for a specific teacher in the same school as another teacher who may teach the same course, but with his/her own 10 sections/periods of students.

What recommendations would you give to someone considering this product?

Choose Matrix LMS. This is a fantastic product for your multi-organization needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Katie B.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Intuitive, easy to use, with good customization.

Likeliness to Recommend

10 /10

What differentiates CYPHER Learning from other similar products?

Matrix customer service is superior to other LMS companies I contacted. Their team goes above and beyond to help users create an intuitive and engaging platform for customers/clients/students.

What is your favorite aspect of this product?

I really appreciate that I was able to customize the platform for customers. I love that Matrix utilizes Zapier, which enabled me to automate enrollment (thus vastly improving the customer journey).

What do you dislike most about this product?

There are a few bugs that haven't been fixed over the past year that I've used this product. I also don't like that Matrix deleted their lowest pricing plan and are forcing upgrades to the next higher level. Overall, though, I'm extremely happy with Matrix.

What recommendations would you give to someone considering this product?

I would recommend doing a trial to make sure the platform can best support your product, and be sure to take advantage of the Matrix team. They'll help get everything up and running smoothly.

Pros

Reliable
Performance Enhancing
Caring
Saves Time

CYPHER Learning

What is CYPHER Learning?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

CYPHER Learning Ratings

83 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love CYPHER Learning?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Assessments and Quizzes Includes time and attempt limits, question banks, block progression, and certificates.

Instructor Led Training Includes content and training materials in a virtual or a physical setting.

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Management Includes collaboration, check-in/check-out, and version control.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Course Management Includes course descriptions, course requirements, and materials.

Gradebook Includes an individual's marks, progress, and overall appraisal.

Student Collaboration Includes ability to view, share, and direct work between co-workers and students in or near real-time.

International Support includes ability to support multiple languages concurrently

Customer Partner Training includes ability to share content externally with partners and customers

Lesson Planning Includes an objective, content, method, and evaluation of a particular lesson.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

CYPHER Learning Reviews

Janelle O.

Exceptional customer support and ease of use

Likeliness to Recommend

Pros

Daniel B.

Amazing features, design, and customer support!

Likeliness to Recommend

Pros

Katie B.

Intuitive, easy to use, with good customization.

Likeliness to Recommend

Pros

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Feature Ratings

Assessments and Quizzes

Instructor Led Training

Content Creation

Content Management

Analytics and Reporting

Course Management

Gradebook

Student Collaboration

International Support

Customer Partner Training

Lesson Planning

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement