Call Center Studio

CX Navigator

Composite Score

7.4 /10

CX Score

7.6 /10

22 Reviews Write a Review

Claim Software

What is CX Navigator?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details

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Awards & Recognition

CX Navigator won the following awards in the Contact Center as a Service - Midmarket category

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2024 Data Quadrant Gold Medalist

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

CX Navigator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CX Navigator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 94%
Conflict Resolution:: 96%
Strategy & Innovation:: 90%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CX Navigator?

4% Negative

0% Neutral

96% Positive

Pros

Reliable
Inspires Innovation
Generous Negotitation
Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

Call Recording

Skills Based Routing

Multi Channel Queue Management

Contact Center Compliance Management

Screen Prompts

Contact Center Analytics

Knowledge Management

Workforce Management

Ticket Management

Multi Channel Intake Integration

Vendor Capability Ratings

Average 82

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Customization

CX Navigator Reviews

Bahadır E.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use, flexible and backed by a good support

Likeliness to Recommend

9 /10

What differentiates CX Navigator from other similar products?

Cloud features and flexibility.

What is your favorite aspect of this product?

Easy integration options with Business Intelligence tools.

What do you dislike most about this product?

Limited predictive dialing features.

What recommendations would you give to someone considering this product?

Please invest on predictive dialing and creating more useful dashboards for the end users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oğuzhan G.

Role: Operations
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

A great product that provides ease of integration.

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Accessible, solution-oriented

What is your favorite aspect of this product?

Ease of integration.

What do you dislike most about this product?

Reporting fields

What recommendations would you give to someone considering this product?

They should decide according to their primary needs and definitely ask for a demo.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Effective Service
Less Caring

Role: Operations
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2022

User friendly product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CX Navigator

What is CX Navigator?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

CX Navigator Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love CX Navigator?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CX Navigator Reviews

Bahadır E.

Easy to use, flexible and backed by a good support

Likeliness to Recommend

Pros

Oğuzhan G.

A great product that provides ease of integration.

Likeliness to Recommend

Pros

Cons

User friendly product

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Call Scripting and Call Flow Management

Call Recording

Skills Based Routing

Multi Channel Queue Management

Contact Center Compliance Management

Screen Prompts

Contact Center Analytics

Knowledge Management

Workforce Management

Ticket Management

Multi Channel Intake Integration

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Customization