Cvent Inc.

Cvent Attendee Hub

Composite Score

8.4 /10

CX Score

8.2 /10

129 Reviews Write a Review

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What is Cvent Attendee Hub?

Spark engagement with a virtual event platform. Connect with your virtual event attendees. Boost their interaction with you, sponsors, exhibitors, and each other.

Company Details

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Cvent Attendee Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cvent Attendee Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cvent Attendee Hub?

4% Negative

12% Neutral

84% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Vendor's Interest First

Feature Ratings

Average 82

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Vendor e-Commerce

Gamification

Branding and Visual Customization

Social Media Channel Integration Outbound

Whitelabeling

Exhibitor or Vendor Environment

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

On-Site Event Management

Score 8.4

View Cvent Attendee Hub in this category (opens in a new tab)

Cvent Attendee Hub Reviews

Michele G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Awesome tool Wonderful support Big learning curve

Likeliness to Recommend

10 /10

What differentiates Cvent Attendee Hub from other similar products?

Cvent is a leader in the industry.

What is your favorite aspect of this product?

Its professional appearance and attendee experience.

What do you dislike most about this product?

It can be overwhelming to learn how to use and all of its intricacies.

What recommendations would you give to someone considering this product?

Give yourself time to learn the tool. Once you get the hang of it, you will be very impressed with its capabilities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Shelley G.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Great tool but would love more customization!

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

While the platform is simple it is very easy to use and has a quick set-up. We don't need tons of bells and whistles - we just need a platform that works consistently which Attendee Hub does!!

What is your favorite aspect of this product?

The help desk is unparalleled. So patient and thoughtful no matter what the challenge. Spent a lot of time working to untangle a Mobius loop type problem but we figured it out!

What do you dislike most about this product?

1) Limitations of the Zoom license that is currently available and in order to have break-outs, we need to exit the platform or use our own Zoom license. If that could be incorporated that would be awesome! 2) Sending reminder emails by session is not easy to do unless it's a manual process (at least the last time I tried to do it) otherwise the reminders are only at the event level. 3) No preview available until you launch the event in Attendee Hub....

What recommendations would you give to someone considering this product?

This is your tool! So easy to use and tech support is awesome. The customer success teams are available and have great suggestions to make your site very polished. It's my go-to for internal events!! You won't regret it!

Pros

Respectful
Security Protects
Reliable
Enables Productivity

Cons

Less Friendly Negotiation

Dana C.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use and reliable

Likeliness to Recommend

9 /10

What differentiates Cvent Attendee Hub from other similar products?

If you are already using Cvent as an attendee management tool, it really ties everything together and makes it a great experience for yourself and employees

What is your favorite aspect of this product?

Extremely helpful with how the platforms can be communicated with each other to eliminate duplicate work.

What do you dislike most about this product?

I think there is a learning curve for some to get this all set up

What recommendations would you give to someone considering this product?

Take some time to do demos if you are able to

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cvent Attendee Hub

What is Cvent Attendee Hub?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Cvent Attendee Hub Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Cvent Attendee Hub?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

On-Site Event Management

Cvent Attendee Hub Reviews

Michele G.

Awesome tool Wonderful support Big learning curve

Likeliness to Recommend

Pros

Shelley G.

Great tool but would love more customization!

Likeliness to Recommend

Pros

Cons

Dana C.

Easy to use and reliable

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Vendor e-Commerce

Gamification

Branding and Visual Customization

Social Media Channel Integration Outbound

Whitelabeling

Exhibitor or Vendor Environment

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization