Crownpeak Digital Experience Platform Logo
Crownpeak Digital Experience Platform Logo
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Composite Score
7.7 /10
CX Score
7.9 /10
Category
Crownpeak Digital Experience Platform
7.7 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

5% Negative
11% Neutral
84% Positive

Pros

  • Helps Innovate
  • Fair
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 81

Content Security

86

Analytics and Reporting

85

Content Repository

82

Management Interface

81

Standard Templates

81

Digital Asset Management

79

Multi Channel Support

78

E-Commerce Integration

77

Social Media Integration

77

Web Publishing Capabilities

76

Translation Facilitation

75

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

83

Vendor Support

81

Ease of Implementation

79

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

77

Breadth of Features

76

Business Value Created

76

Quality of Features

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Crownpeak Digital Experience Platform Reviews

Santos E.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Supportive Digital Transformational App

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Crownpeak is a competent program that helps in controlling the digital transformation for companies and attract more sales.

What is your favorite aspect of this product?

Crownpeak has strategic mechanisms of including all users in the decision making without missing any

What do you dislike most about this product?

Crownpeak has a complete help in matters security and digital support, hence, very useful.

What recommendations would you give to someone considering this product?

Crownpeak is a highly digital transformation program for companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Valentin S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

create better online marketing.

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

One of the most similar solutions to Crownpeak is the Yext tool, because it has a good set of functions which can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.

What is your favorite aspect of this product?

has created a positive impact on our business, making a return on all of our content. Through Crownpeak we can manage all the content of our websites and create unique experiences with all clients. Its price is accessible and it provides us with digital quality, always counting on the best in artificial intelligence technology. thanks to tag management we can maximize productivity and generate more customer traffic on our website.

What do you dislike most about this product?

There really is nothing else that disguised us from this flexible and easy to implement tool, it has allowed us to perform a better workflow, our sales have increased considerably with this platform.

What recommendations would you give to someone considering this product?

its usability is quite flexible and adapts to any organization, whether large or small, from customer service to the functions and characteristics of this platform, they create good performance in our company. The support is one of the best I have seen, it has created a good impact because we have received good attention and they have provided us with excellent solutions.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Georgina b.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

good functions and great features.

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

It is an exceptional work tool, it has allowed us to create unique experiences, create an accessible and optimal workflow, it is one of the best solutions for large and small teams, because it helps improve collaborations, marketing and maximizes quality in the content created and experiences with customers, Crownpeak is a tool through which we can obtain greater performance.

What is your favorite aspect of this product?

It provides incredible functions to manage all the documents, content and workflow of our organization. It allows you to create reports of all the content created and carry out an analysis of it. It is a great tool for remote collaborations with our entire work team. It gives us customizable templates for our content and multi-channel marketing.

What do you dislike most about this product?

It has not really presented any disadvantage and this is something extremely important for our organization. customer service is wonderful, and is always attentive to the needs that we may need.

What recommendations would you give to someone considering this product?

it is very likely, because it provides functions and characteristics suitable for any organization, customer service works in an organized way and responds to requests as soon as possible, implementing this tool in our organization has been very easy, it keeps track of all activities, visitors , customer engagement and sentiment is possible using Crownpeak.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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