Crownpeak Digital Experience Platform Logo
Crownpeak Digital Experience Platform Logo
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Composite Score
7.3 /10
CX Score
7.6 /10
Category
Crownpeak Digital Experience Platform
7.3 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

5% Negative
11% Neutral
84% Positive

Pros

  • Helps Innovate
  • Fair
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 80

Content Security

85

Analytics and Reporting

85

Content Repository

81

Management Interface

80

Standard Templates

80

Digital Asset Management

78

Multi Channel Support

77

E-Commerce Integration

76

Social Media Integration

76

Web Publishing Capabilities

75

Translation Facilitation

74

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

82

Vendor Support

80

Ease of Implementation

78

Ease of Data Integration

78

Ease of IT Administration

77

Breadth of Features

77

Business Value Created

76

Ease of Customization

76

Quality of Features

75

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

71

Crownpeak Digital Experience Platform Reviews

Koutarou K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Unmatched Headless Flexibility and Extensibility

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

One major advantage of Crownpeak's headless DXP approach is unmatched flexibility, as it separates content from display layers. This allows for full control over rendering experiences across devices and touchpoints. Fully exposed APIs enable seamless integration with any frontend stack. These cloud-native capabilities accelerate the shipping of modular, scalable software. Crownpeak makes it easy to embed personalization dynamically, with robust user segmentation options to target and test custom experiences to improve engagement. The intuitive experiment console measures performance variations to double-down on what delights users most.

What is your favorite aspect of this product?

Crownpeak's Bulletproof Skeleton provides robust QA built-in, which bakes comprehensive testing into the foundation of every experience. The time saved from manual regression testing allows for more focus on strategic tasks rather than rote quality checks. Our team can confidently enhance experiences faster, knowing Crownpeak has our back.

What do you dislike most about this product?

It is helpful to have some familiarity with headless architectures to leverage the DXP's full capabilities.

What recommendations would you give to someone considering this product?

I recommend Crownpeak for software teams looking for an all-in-one hub for digital experience mastery. Crownpeak delivers on all fronts, with CMS flexibility, experimentation capabilities, and integrated QA freeing up engineering capacity while continuously improving product quality and customer satisfaction. This winning combination of value earns my strongest recommendation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ivonne L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Flexible Web Experiences for Any Device

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Its digital experience management (DXM) solution enables crafting multichannel digital experiences tailored to any device form factor. Responsive layouts ensure that your resource portal looks great on both desktop and mobile devices. Custom branding and personalized content zones also help promote adoption across different groups. Crownpeak is excellent at headless integration, which allows for the consolidation of text, documents, and media from various repositories into unified interfaces. This approach avoids content duplication since Crownpeak ingests materials from primary sources.

What is your favorite aspect of this product?

No coding expertise is required to create distribution hubs with the visual, point-and-click page builder. Streamlining how different groups access resources saves tons of manual emailing and spreadsheets. Forms with conditional logic also allow you to collect usage data from teams for metrics-driven planning. Combining resources into a single, branded portal with role-based access makes distribution systematic.

What do you dislike most about this product?

Although newcomers may find the extensive configuration options initially complex, they provide flexibility for customization. Automated workflows can take some time to master, but intuitive UX design and helpful documentation can speed up the process.

What recommendations would you give to someone considering this product?

Crownpeak is a game changer for distribution coordinators looking to upgrade their rigid portals or modernize manual processes. The DXM platform centralizes all vital distribution tasks, from asset ingestion to access controls, within flexible, branded experiences that teams actually want to use. By adopting Crownpeak, you can eliminate productivity bottlenecks and redundancies from legacy systems, resulting in improved operational efficiency.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Santos E.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Supportive Digital Transformational App

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Crownpeak is a competent program that helps in controlling the digital transformation for companies and attract more sales.

What is your favorite aspect of this product?

Crownpeak has strategic mechanisms of including all users in the decision making without missing any

What do you dislike most about this product?

Crownpeak has a complete help in matters security and digital support, hence, very useful.

What recommendations would you give to someone considering this product?

Crownpeak is a highly digital transformation program for companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

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