Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Composite Score

7.3 /10

CX Score

7.6 /10

35 Reviews Write a Review

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What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

95 Plan to Renew

5
Since last award

78 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

5% Negative

11% Neutral

84% Positive

Pros

Helps Innovate
Fair
Friendly Negotiation
Trustworthy

Feature Ratings

Average 80

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Web Publishing Capabilities

Social Media Integration

Translation Facilitation

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Digital Experience - Enterprise

Score 7.3

View Crownpeak Digital Experience Platform in this category (opens in a new tab)

Crownpeak Digital Experience Platform Reviews

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Easy to implement and use. Very intuitive workflow

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Somnath C.

Role: Operations
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Fantastic product that is much easier to maintain

Likeliness to Recommend

1 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

CrownPeak is a great CMS that is easy to set up and the best part about is its Decoupled architecture where you separate content management from content delivery leading to easily publishing content in any language. Other functions like the integration of the Search G2 platform make the product highly scalable and truely high-performing.

What is your favorite aspect of this product?

DXM is my favorite aspect of CrownPeak. I would also like to highlight an attribute of CrownPeak - They Really Care about their Customer's customers. I have experienced it, been there done that. Trust me they really spend time with us training our developers, they help us in resolving complex things. This kind of support and care is highly appreciable!!

What do you dislike most about this product?

Honestly - None!

What recommendations would you give to someone considering this product?

I would highly recommend CrownPeak to anyone who is looking for an easy to incorporate CMS for their websites that comes with BEST-IN-CLASS post-sale Customer Support (also includes world-class Training for developers from Top-Class Engineers at CrownPeak).

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Easy to use features

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Crownpeak Digital Experience Platform

What is Crownpeak Digital Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

Crownpeak Digital Experience Platform Ratings

80 Likeliness to Recommend

1 Since last award

95 Plan to Renew

5 Since last award

78 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Crownpeak Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Digital Experience - Enterprise

Crownpeak Digital Experience Platform Reviews

Easy to implement and use. Very intuitive workflow

Likeliness to Recommend

Pros

Somnath C.

Fantastic product that is much easier to maintain

Likeliness to Recommend

Pros

Easy to use features

Likeliness to Recommend

Pros

Most Popular Crownpeak Digital Experience Platform Comparisons

WordPress.com

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

1
Since last award

5
Since last award

8
Since last award

Feature Ratings

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Web Publishing Capabilities

Social Media Integration

Translation Facilitation

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement