Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Composite Score

7.7 /10

CX Score

7.9 /10

36 Reviews Write a Review

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What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

5% Negative

11% Neutral

84% Positive

Pros

Helps Innovate
Fair
Friendly Negotiation
Trustworthy

Feature Ratings

Average 81

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Translation Facilitation

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Digital Experience - Enterprise

Score 7.7

View Crownpeak Digital Experience Platform in this category (opens in a new tab)

Crownpeak Digital Experience Platform Reviews

Janani M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great product

Likeliness to Recommend

10 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Headless and Hybrid CMS

What is your favorite aspect of this product?

AI features

What do you dislike most about this product?

Bit pricey

What recommendations would you give to someone considering this product?

Implementation could be a bit simpler

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Sasidhar M.

Role: Finance
Industry: Education
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2024

Good Product

Likeliness to Recommend

10 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

AI-powered features

What is your favorite aspect of this product?

Low code/ No code solutions availability

What do you dislike most about this product?

Implementation can be a bit complex

What recommendations would you give to someone considering this product?

Simplify implementation

Pros

Caring
Respectful
Client Friendly Policies
Acts with Integrity

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2024

Super Product. features and support are promising.

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Comprehensive Solution: Crownpeak offers a comprehensive solution for delivering high-quality, revenue-boosting digital experiences. It combines a SaaS-based web content management system (CMS) with other best-of-breed offerings. These offerings wrap digital quality, governance, and privacy into experience delivery. Content-Driven Commerce Experiences: One of the key differentiators of Crownpeak is its focus on content-driven commerce experiences. This means it enables businesses to rapidly deliver personalized, content-rich experiences across online channels, enhancing customer engagement and conversion rates. Artificial Intelligence (AI).

What is your favorite aspect of this product?

Crownpeak’s platform is the industry’s only true SaaS-based solution. Companies can create, deploy, and optimize omnichannel digital experiences faster and easier than ever, with zero infrastructure to maintain.

What do you dislike most about this product?

Artificial Intelligence (AI)-Powered Personalization.

What recommendations would you give to someone considering this product?

True SaaS-Based Solution,Global Reach and Agility,Best vendor Support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Crownpeak Digital Experience Platform

What is Crownpeak Digital Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

Crownpeak Digital Experience Platform Ratings

81 Likeliness to Recommend

95 Plan to Renew

5 Since last award

79 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Crownpeak Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Digital Experience - Enterprise

Crownpeak Digital Experience Platform Reviews

Janani M.

Great product

Likeliness to Recommend

Pros

Sasidhar M.

Good Product

Likeliness to Recommend

Pros

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Super Product. features and support are promising.

Likeliness to Recommend

Pros

Most Popular Crownpeak Digital Experience Platform Comparisons

WordPress.com

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

5
Since last award

7
Since last award

Feature Ratings

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Translation Facilitation

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement