Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

Composite Score

7.3 /10

CX Score

7.6 /10

35 Reviews Write a Review

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What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details

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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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8 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 90%
Conflict Resolution:: 88%
Strategy & Innovation:: 89%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

5% Negative

12% Neutral

83% Positive

Pros

Helps Innovate
Fair
Trustworthy
Friendly Negotiation

Feature Ratings

Average 79

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Translation Facilitation

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Digital Experience - Midmarket

Score 7.3

View Crownpeak Digital Experience Platform in this category (opens in a new tab)

Crownpeak Digital Experience Platform Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Not dev friendly and has become slow and unusable

Likeliness to Recommend

2 /10

Pros

Caring
Respectful
Client Friendly Policies
Acts with Integrity

Cons

Less Performance Enhancing
Less Productive
Commodity Features

Fedor L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Robust Content and Campaign Tools

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

A digital experience platform (DXP) like Crownpeak can help marketing teams manage a seamless digital experience across channels. Crownpeak offers an extensive tool set purpose-built for digital marketers. Crownpeak offers customizable content modeling, integrated digital asset management, personalized CMS templates, and an intuitive hybrid editor to streamline content creation across channels. The campaign builder and analytics integrations also connect experiences to marketing performance. This level of flexibility and cohesion is unmatched.

What is your favorite aspect of this product?

Crownpeak is a lifesaver for maintaining brand consistency, quality standards, and compliance as our marketing campaigns and sites rapidly multiply. The workflow engine is advanced, and the digital asset repository is centralized, creating the perfect source of truth. Our team can collaborate smoothly with bulk actions across sites and fine-tuned role permissions. Advanced features can unlock optimization potential.

What do you dislike most about this product?

Crownpeak is excellent at campaign building and governance. Integrating more predictive insights could be valuable. There is certainly headroom to leverage automation and analytics here.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Santos E.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Supportive Digital Transformational App

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Crownpeak is a competent program that helps in controlling the digital transformation for companies and attract more sales.

What is your favorite aspect of this product?

Crownpeak has strategic mechanisms of including all users in the decision making without missing any

What do you dislike most about this product?

Crownpeak has a complete help in matters security and digital support, hence, very useful.

What recommendations would you give to someone considering this product?

Crownpeak is a highly digital transformation program for companies.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

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Crownpeak Digital Experience Platform

What is Crownpeak Digital Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Crownpeak Digital Experience Platform Ratings

80 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Crownpeak Digital Experience Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Digital Experience - Midmarket

Crownpeak Digital Experience Platform Reviews

Not dev friendly and has become slow and unusable

Likeliness to Recommend

Pros

Cons

Fedor L.

Robust Content and Campaign Tools

Likeliness to Recommend

Pros

Santos E.

Supportive Digital Transformational App

Likeliness to Recommend

Pros

Most Popular Crownpeak Digital Experience Platform Comparisons

Progress Sitefinity

Adobe Experience Manager

Oracle WebCenter Sites

WordPress VIP

Enonic

OpenText TeamSite

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Content Security

Analytics and Reporting

Content Repository

Management Interface

Standard Templates

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Social Media Integration

Web Publishing Capabilities

Translation Facilitation

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement