Crownpeak Digital Experience Platform Logo
Crownpeak Digital Experience Platform Logo
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

7.7 /10
Category
Crownpeak Digital Experience Platform
7.7 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

81 Likeliness to Recommend

95 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

4% Negative
12% Neutral
84% Positive

Pros

  • Helps Innovate
  • Fair
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 81

Content Security

86

Analytics and Reporting

85

Content Repository

82

Management Interface

81

Standard Templates

81

Digital Asset Management

79

Multi Channel Support

78

E-Commerce Integration

77

Social Media Integration

77

Web Publishing Capabilities

76

Translation Facilitation

75

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

83

Vendor Support

81

Ease of Implementation

79

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

77

Breadth of Features

76

Business Value Created

76

Quality of Features

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Crownpeak Digital Experience Platform Reviews

Stacey F.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Great software, easy to transition, adapts well

Likeliness to Recommend

5 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Their actual focus towards web based operations that are constantly evolving

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I have no dislikes at this time

What recommendations would you give to someone considering this product?

Accessibility and compatibility

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Less Effective Service
  • Wastes Time
  • Role: Human Resources
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2020

great overall product

Likeliness to Recommend

6 /10

Pros

  • Client's Interest First
  • Reliable
  • Inspires Innovation
  • Fair

Fred B.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Excellent data reports and functionality

Likeliness to Recommend

8 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

We are only in our first year of utilizing this software but it allows us to do more data and analytics processing which we're becoming better at

What is your favorite aspect of this product?

Compliance friendly

What do you dislike most about this product?

Just that anytime you implement new software or protocols there's a learning curve

What recommendations would you give to someone considering this product?

Give yourself at least several weeks or more to become familiar with all the functionality and it's best if you have a IT person or two that can learn it simultaneously

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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