What is Crownpeak Digital Experience Platform?
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
95 Plan to Renew
5
Since last award
79 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Crownpeak Digital Experience Platform?
Pros
- Helps Innovate
- Fair
- Friendly Negotiation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Security
Analytics and Reporting
Content Repository
Management Interface
Standard Templates
Digital Asset Management
Multi Channel Support
E-Commerce Integration
Social Media Integration
Web Publishing Capabilities
Translation Facilitation
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Crownpeak Digital Experience Platform Reviews
Stacey F.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2020
Great software, easy to transition, adapts well
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
Their actual focus towards web based operations that are constantly evolving
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
I have no dislikes at this time
What recommendations would you give to someone considering this product?
Accessibility and compatibility
Pros
- Continually Improving Product
- Trustworthy
- Respectful
- Client Friendly Policies
Cons
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2020
great overall product
Likeliness to Recommend
Pros
- Client's Interest First
- Reliable
- Inspires Innovation
- Fair
Please tell us why you think this review should be flagged.
Fred B.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2020
Excellent data reports and functionality
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
We are only in our first year of utilizing this software but it allows us to do more data and analytics processing which we're becoming better at
What is your favorite aspect of this product?
Compliance friendly
What do you dislike most about this product?
Just that anytime you implement new software or protocols there's a learning curve
What recommendations would you give to someone considering this product?
Give yourself at least several weeks or more to become familiar with all the functionality and it's best if you have a IT person or two that can learn it simultaneously
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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