Craft CMS Customer Reviews 2025 | SoftwareReviews

Craft CMS

Composite Score

5.9 /10

CX Score

6.5 /10

8 Reviews Write a Review

What is Craft CMS?

Craft is a flexible, user-friendly CMS for creating custom digital experiences on the web and beyond. A robust CMS framework for module and plugin development with an intuitive, user-friendly Control Panel for content creation and administrative tasks.

Company Details

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Craft CMS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

91 Plan to Renew

69 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 70%
Negotiation and Contract:: 94%
Conflict Resolution:: 100%
Strategy & Innovation:: 62%
Service Experience:: 75%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Craft CMS?

18% Negative

10% Neutral

72% Positive

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Cons

Inhibits Innovation
Less Inspiring
Charges for Enhancements

Feature Ratings

Average 64

Content Campaign Management

Editorial Calendar

Editorial Workflow

Personalization/Audience Targeting

Web Experience Management Integration

Content Storage

Content Creation

Multi-Channel Distribution

Content Optimization

Content Curation / Library Controls

Content Analytics

Vendor Capability Ratings

Average 63

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Craft CMS Reviews

Kartika A.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Simple and Reliable CMS

Likeliness to Recommend

8 /10

What differentiates Craft CMS from other similar products?

Craft CMS has powerful end tools which are simple and reliable for us to create our websites. Their story mapping feature allows users to easily ensure features are not missed. They have intuitive features which help us to efficiently provide user friendly UI and intuitive workflows. They have great backend features like SEO and page ranking which made it ways for us to organize titles for our website’s pages and customers.

What is your favorite aspect of this product?

Craft CMS can be used without the need of development support. Their back end is user friendly and once we get our efficient and user-friendly website it is very easy for us to keep our content and website updated. They have customizable data structure. Their asset management tool is just excellent.

What do you dislike most about this product?

Craft CMS is very little customizable although it has great workflow. Their app is bit technical and we need proper knowledge to understand their features. There is no feature for multiple users to create multiple changes at same time.

What recommendations would you give to someone considering this product?

I would recommend Craft CMS because it is well suited for medium to large digital product that have some experience with tools and features of agile models. It helps with collaboration within the team, and between external teams through sync with Invasion. We can use Craft without needing development support.

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Morga E.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Craft CMS- An effective medium

Likeliness to Recommend

9 /10

What differentiates Craft CMS from other similar products?

The major benefit of using this platform is the management and organization of products. It is very handy as this planning of tasks is need of the hour for many. Documents can be shared which is very important feature in today’s globalized world.

What is your favorite aspect of this product?

There is not setup free which makes this platform less risky and urges customers to make a take a chance and register it once to assess its significance and usage. It further allows users to make notes and to make to-do lists which is very important for people who have multiple tasks to be performed and make notes to make a to-do list and perform tasks in time. It also efficiently helps to manage products and tasks in an effective way.

What do you dislike most about this product?

The registration is free of cost but the trial version is not free. This makes people hesitate in using the platform. There is not consultation or training for the platform which makes it a bit complex while using it for the first time. In today’s time saving world, people look for technologically advance platforms and devices. This platform isn’t having mobile application which reduces the potential customers and makes it less user friendly.

What recommendations would you give to someone considering this product?

Mobile application should be developed on immediate basis so that portability can be offered and people can view this platform as a technologically advanced software which provides ease to its customers in every possible way. Another changing can be made by introducing enhanced formatting with ease.

Pros

Unique Features
Efficient Service
Caring
Respectful

Michelle H.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Technically good, visually, not so good

Likeliness to Recommend

7 /10

What differentiates Craft CMS from other similar products?

Technical abilities of Craft make it perform better than similar products.

What is your favorite aspect of this product?

Ease of changing web page layouts.

What do you dislike most about this product?

Visual layout is not the most appealing.

What recommendations would you give to someone considering this product?

Take a free trial first - have a list of must have requirements.

Pros

Respectful
Efficient Service
Security Protects
Helps Innovate

Craft CMS

What is Craft CMS?

Company Details

Need Assistance?

Craft CMS Ratings

75 Likeliness to Recommend

91 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Craft CMS?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Creation Provides tools for creating content to be used and shared on the platform.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Craft CMS Reviews

Kartika A.

Simple and Reliable CMS

Likeliness to Recommend

Pros

Morga E.

Craft CMS- An effective medium

Likeliness to Recommend

Pros

Michelle H.

Technically good, visually, not so good

Likeliness to Recommend

Pros

Feature Ratings

Content Campaign Management

Editorial Calendar

Editorial Workflow

Personalization/Audience Targeting

Web Experience Management Integration

Content Storage

Content Creation

Multi-Channel Distribution

Content Optimization

Content Curation / Library Controls

Content Analytics

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Ease of Data Integration

Availability and Quality of Training