Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Relevance Cloud Logo Award Winner Product Badge
Coveo Solutions Inc.

Coveo Relevance Cloud

Composite Score
8.1 /10
CX Score
8.1 /10
Category
Coveo Relevance Cloud
8.1 /10

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details


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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

4% Negative
7% Neutral
89% Positive

Pros

  • Efficient Service
  • Security Protects
  • Trustworthy
  • Respectful

Feature Ratings

Average 84

Search Query Parsers

88

User interface for search/retrieval

88

Content Aggregation

87

Advanced/Faceted search

85

Results Sorting

84

Content Analytics

84

Multi Format Support

84

Processing and Indexing

83

Synonyms and Stemming

81

Social Network Awareness

78

AI/Machine Learning

78

Vendor Capability Ratings

Average 78

Ease of IT Administration

83

Breadth of Features

81

Vendor Support

80

Quality of Features

80

Usability and Intuitiveness

80

Ease of Implementation

79

Business Value Created

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Ease of Customization

74

Availability and Quality of Training

73

Coveo Relevance Cloud Reviews

Sandeep V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Perfect Saas based Search Solution !!

Likeliness to Recommend

10 /10

What differentiates Coveo Relevance Cloud from other similar products?

Coveo offers a very rich documentation and support for implementation for an enterprise level search. The ease of implementation and OOTB features provided by Coveo save a lot of development cost. The product is very easy to learn and don't any specialised skillset. Basic javascript and HTML skills would be enough for implementation. On the product admin console, any website can be indexed with few clicks - with or without sitemap. Coveo offers wide range of analytics reports and multiple ML models to enhance user experience for end users.

What is your favorite aspect of this product?

There are multiple features - but my favorite is ML models and OOTB analytics reporting, which help business drive the keywords and help take necessary improvement decisions

What do you dislike most about this product?

I would not say I completely dislike but all good features comes with a Cost - which is bit expensive for a small & medium size organization.

What recommendations would you give to someone considering this product?

This is an awesome enterprise level search product, suitable for any organization where a feature rich search (facets, Dynamic navigation, sorting, pagination etc.) is required to be implemented promptly on multiple websites, without much involvement from development team. Any modifications to the implementation are very be easy to do and rollout. The Coveo support team is very very responsive and effective to answer any queries during implementation..

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sonu Kumar S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Light & Easy to integrate and customize

Likeliness to Recommend

8 /10

What differentiates Coveo Relevance Cloud from other similar products?

We are using Coveo search instead of internal salesforce search on our partner and community portal, as Coveo provides more flexibility and configuration to customize the search behavior.

What is your favorite aspect of this product?

Easy to integrate, add source, I am not sure about reports but heard of it from team. Along with this it provides many common search configuration similar to other seach apps

What do you dislike most about this product?

Nothing at this moment. So far liked this product.

What recommendations would you give to someone considering this product?

Yeah, its a good to try and use. The best part is its very easy to configure.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Abhay J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Product

Likeliness to Recommend

10 /10

What differentiates Coveo Relevance Cloud from other similar products?

It's highly customizable and feature-rich

What is your favorite aspect of this product?

Customizability

What do you dislike most about this product?

The interface of the admin console is not so friendly

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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