Coveo Solutions Inc.

Coveo Relevance Cloud

Composite Score

8.1 /10

CX Score

8.1 /10

39 Reviews Write a Review

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What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details

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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Efficient Service
Security Protects
Trustworthy
Respectful

Feature Ratings

Average 84

Search Query Parsers

User interface for search/retrieval

Content Aggregation

Advanced/Faceted search

Results Sorting

Content Analytics

Multi Format Support

Processing and Indexing

Synonyms and Stemming

Social Network Awareness

AI/Machine Learning

Vendor Capability Ratings

Average 78

Ease of IT Administration

Breadth of Features

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Coveo Relevance Cloud Reviews

Michael D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Full featured and powerful platform

Likeliness to Recommend

8 /10

What differentiates Coveo Relevance Cloud from other similar products?

Not sure how this compares to similar products because the product was already in-place before I started working with it.

What is your favorite aspect of this product?

Product management is easy. The customer success and professional services teams are knowledgeable.

What do you dislike most about this product?

Wish there was more reference material about use cases and best practices. With the recent focus on generative AI and LLM, it's unclear if Coveo has an answer as to how they'll stay relevant, and competitive in the search space. The landscape of search will be entirely different in the near future and search 2.0 has the potential of becoming more intelligent and understand context and intent much better than today.

What recommendations would you give to someone considering this product?

Give Coveo a good look and get a demo of it's features. It's a very powerful platform and should be a top contender.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Good solution and support

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Banking
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Easy to use and implement

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Coveo Relevance Cloud

What is Coveo Relevance Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Coveo Relevance Cloud Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Coveo Relevance Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Social Network Awareness Indexing of organizational results in social media.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Coveo Relevance Cloud Reviews

Michael D.

Full featured and powerful platform

Likeliness to Recommend

Pros

Good solution and support

Likeliness to Recommend

Pros

Easy to use and implement

Likeliness to Recommend

Pros

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Feature Ratings

Search Query Parsers

User interface for search/retrieval

Content Aggregation

Advanced/Faceted search

Results Sorting

Content Analytics

Multi Format Support

Processing and Indexing

Synonyms and Stemming

Social Network Awareness

AI/Machine Learning

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training