Palo Alto Networks

Cortex XSOAR

Composite Score

8.1 /10

CX Score

8.5 /10

27 Reviews Write a Review

Claim Software

What is Cortex XSOAR?

Cortex XSOAR is a comprehensive security orchestration, automation and response (SOAR) platform that unifies case management, automation, real-time collaboration, and threat intelligence management to serve security teams across the incident lifecycle.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Cortex XSOAR won the following awards in the Security Orchestration, Automation, and Response category

Filter By

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

Cortex XSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cortex XSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 98%
Conflict Resolution:: 99%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cortex XSOAR?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 81

Case Management

Integration Capabilities

Team Collaboration

Management and Sharing of Intelligence

Capable of Use Case Development

Document & Artifact Storage

Data Model

Automated Phishing Handling

Dashboards

Playbooks/Runbooks and Workflow Builder

Orchestrate & Automate

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Cortex XSOAR Reviews

ASHWIN KUMAR N.

Role: Consultant
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Cortex XSOAR - All in One Platform

Likeliness to Recommend

10 /10

What differentiates Cortex XSOAR from other similar products?

Compared to other SOAR tools, Cortex XSOAR includes built-in case management, allowing admins to track, investigate, and resolve incidents by using it's war room feature through it's real time collaboration and all these features are available in a single platform instead of relying on multiple platforms. And moreover its seamless automation reduces the need for manual intervention, streamlining workflows and ensuring faster incident resolution.

What is your favorite aspect of this product?

My favorite aspect of Cortex XSOAR is its War Room feature and it's stramlined workflows of Case management, which enhances teamwork between third-party systems and clients by enabling real-time investigation of issues reported by stakeholders. It ensures corrective and preventive actions are taken while implementing strategies that do not impact other applications. This helps resolve production issues immediately preventing escalations.

What do you dislike most about this product?

One thing I can say it's Initial setup and Implementations with Salesforce was bit complex. However once setup is done it will significantly improves the Security and Case Management efficiently unlike any other products.

What recommendations would you give to someone considering this product?

Product knowledge and experience in Python scripting are beneficial for fully utilizing its capabilities. While anyone can learn it quickly, prior knowledge enables users to maximize its potential more effectively.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

George L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Useful, but may not be suitable to all

Likeliness to Recommend

8 /10

What differentiates Cortex XSOAR from other similar products?

Machine Learning and AI: Leverages AI to prioritize incidents and suggest actions. Helps reduce false positives and improve response times.

What is your favorite aspect of this product?

Easy to use Scalable Can be automated Extensive integration possibility

What do you dislike most about this product?

Can be a learning curve A bit expensive Time consuming to customize

What recommendations would you give to someone considering this product?

I would recommend checking the online community or watching some YouTube video first before making decisions.

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Kevin B.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2023

Very powerfull product

Likeliness to Recommend

10 /10

What differentiates Cortex XSOAR from other similar products?

Powerfull solution

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

It's a very powerfull product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cortex XSOAR

What is Cortex XSOAR?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Cortex XSOAR Ratings

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Cortex XSOAR?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Dashboards Create multiple, custom dashboards tailored to different teams.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Cortex XSOAR Reviews

ASHWIN KUMAR N.

Cortex XSOAR - All in One Platform

Likeliness to Recommend

Pros

George L.

Useful, but may not be suitable to all

Likeliness to Recommend

Pros

Kevin B.

Very powerfull product

Likeliness to Recommend

Pros

Most Popular Cortex XSOAR Comparisons

Tines

Splunk SOAR

Swimlane

IBM Security QRadar SOAR

Sumo Logic Cloud SOAR

FortiSOAR

1
Since last award

Feature Ratings

Case Management

Integration Capabilities

Team Collaboration

Management and Sharing of Intelligence

Capable of Use Case Development

Document & Artifact Storage

Data Model

Automated Phishing Handling

Dashboards

Playbooks/Runbooks and Workflow Builder

Orchestrate & Automate

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features