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Copper Logo Award Winner Product Badge
Copper

Copper

Composite Score
7.7 /10
CX Score
7.9 /10
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Category
Copper
7.7 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Generous Negotitation
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 81

Lead Management

85

Account and Contact Management

84

Collaboration

84

Analytics and Reporting

81

Activity and Workflow Management

80

Sales Management

80

Marketing Management

77

Customer Service Management

75

Telephony and Call Center Management

75

Mobile

74

Vendor Capability Ratings

Average 79

Ease of Implementation

84

Business Value Created

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Quality of Features

80

Breadth of Features

78

Ease of IT Administration

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Copper Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Esay to custom & link to other apps but no french

Likeliness to Recommend

9 /10

Pros

  • Inspires Innovation
  • Respectful
  • Includes Product Enhancements
  • Continually Improving Product

Cons

  • Commodity Features
  • Less Effective Service
  • Role: Operations
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2021

The best CRM for small to mid-sized companies

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Caring

Susan C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Workflow and customer management product

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Copper is very powerful in workflow and customer relations as compared to similar platforms.

What is your favorite aspect of this product?

The platform is great in contacting customer research and locating where there are potential customers for easy marketing process. It is easy to learn how it works and data entry is flexible. I like the capability of how it works with reduced cost and improved productivity.

What do you dislike most about this product?

I have not experienced any major challenge in my working experience with Copper.

What recommendations would you give to someone considering this product?

For better marketing planning and sales automation I highly recommend Copper CRM.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring

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