Copper Logo
Copper Logo
Copper

Copper

Composite Score
8.3 /10
CX Score
8.5 /10
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Category
Copper
8.3 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

2% Negative
12% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 81

Account and Contact Management

84

Lead Management

84

Collaboration

83

Activity and Workflow Management

82

Sales Management

81

Analytics and Reporting

79

Marketing Management

78

Customer Service Management

78

Telephony and Call Center Management

76

Mobile

73

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Usability and Intuitiveness

80

Business Value Created

80

Quality of Features

79

Product Strategy and Rate of Improvement

79

Breadth of Features

77

Vendor Support

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of Customization

74

Copper Reviews

Geoffrey M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Helps to stay organized, makes work more fluid.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Managing people and managing opportunities were the two most challenging responsibilities. Because G Suite administration is abysmal, you'll need a CRM to keep track of everyone that crosses your way. At the same time, you must be able to manage possibilities when they present themselves. Copper made it easier to realize both. Copper is assisting me in going back months to find any offers I may have made to a potential client who was not ready to sign at the time. This allows me to be consistent with the information I provide with potential consumers.

What is your favorite aspect of this product?

The basic arrangement is what I enjoy best about Copper. This software allows me to phone, email, or text prospective clients while also keeping track of contact dates. I can save contacts and search for them directly in Gmail thanks to the Copper plugin for Gmail. On the other end of the scale, the Pandadoc/Copper plugin allows us to create and examine legal documents from within Copper using a customer record. I really like the to-do list and the built-in automated integrations. It also works with Zapier, allowing for a wide range of creative integrations.

What do you dislike most about this product?

So far, I have not encountered anything major that would compel me to discontinue my usage of copper. To this day, everything I've learned has been simple to grasp and use. However, it should be noted that Copper is designed to notify us when a receiver opens an email that we send. However, when we look at the email in the sent folder, Copper deems it to be open. In other words, we don't know how many people open our emails.

What recommendations would you give to someone considering this product?

There are several CRMs available, but if you use the G Suite environment, you won't be able to choose the one that best meets your requirements. We propose that you try it for 14 days to determine whether you enjoy it and if it meets your needs. The learning curve is steep, and importing your initial leads, companies, and individuals is time-consuming, but it's well worth it. The distinction between leads and personalities might be perplexing, but Copper provides a good series of video lessons to assist you understand.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles J. W.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM software, meets all my requirements.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Copper keeps me organized throughout the day and keeps track of all my meetings and interactions during my hectic work schedule. It's simpler to keep track of existing clients, leads and collaborations/partnerships with Cpper, it's simple to take notes on client conversations and set follow-up tasks that sync with my calendar; and all of my deadlines are there on my calendar.

What is your favorite aspect of this product?

Copper keeps me organized and helps me run effectively, throughout my highly hectic day, it keeps me up to speed on all of my lead opportunities and connections, i appreciate how well it works with Google Workspaces, this has been an incredible experience for me because I am always using Gmail, GDrive and GCalendar, Copper is definitely the best CRM software that I have ever worked with.

What do you dislike most about this product?

When you make a task and accidentally tag the wrong firm, there is no option to amend it; you must remove the job and start a new one, which is wasteful and frustrating. All of the email reminders regarding ongoing chores, as well as the inability to use an external dialing service to make a call.

What recommendations would you give to someone considering this product?

If you're searching for a CRM that can help you keep organized and go through your day smoothly, I definitely suggest Copper. Take the time to check that this program is compatible with your internal processes and demands. Then spend some time configuring Copper and customizing it to your liking, before transferring things from your existing CRM, it will be lot easier to modify it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM software, easy to implement.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Using an Excel spreadsheet i attempted to keep track of clients, i rapidly felt overwhelmed by the amount of data and had no means of keeping track of anything. I wanted to concentrate on my new profession rather than fight to learn a new approach to monitor leads and chances. The key issue I'm trying to solve with Copper is tracking incoming leads and how they move through the sales pipeline until the transaction is closed.

What is your favorite aspect of this product?

I love how easy it is to connect Copper to Gmail. I start the morning with Gmail and easily add leads and opportunities directly from Gmail. I haven't tried other platforms, but Copper's learning curve was minimal. My favorite is the Kanban board format, which can be individually defined and configured, with the ability to move leads at different stages of the sales pipeline.

What do you dislike most about this product?

Because there are so many areas and it might be difficult to fill out the full mask, the way leads (the list) are set up should be made more user-friendly. Also, altering the lead might be perplexing at times. The perspectives fluctuate based on the platform. I enjoy how it appears on an iPad and I'd like the display to be constant throughout my PC and iOS devices.

What recommendations would you give to someone considering this product?

A simple and highly flexible CRM platform, it's easy to customize and may not be as robust as other platforms but that's it, use the tool to find your own workflow, it may be overwhelming at first but it will be easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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