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Copper

Copper

7.7 /10
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In Partnership With SelectHub

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Copper
7.7 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

85 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Generous Negotitation
  • Fair
  • Reliable

Feature Ratings

Average 81

Lead Management

85

Account and Contact Management

85

Collaboration

84

Analytics and Reporting

81

Activity and Workflow Management

80

Sales Management

80

Marketing Management

77

Customer Service Management

75

Telephony and Call Center Management

75

Mobile

74

Vendor Capability Ratings

Average 79

Ease of Implementation

84

Business Value Created

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Quality of Features

80

Ease of Data Integration

79

Breadth of Features

77

Ease of IT Administration

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Copper Reviews

Sean O.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Intuitive and powerful

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

Probably the best CRM for working in a GSuite environment.

What is your favorite aspect of this product?

Integration to GSuite. We use the related fields all of the time. We also would never use a CRM that didn't have tags.

What do you dislike most about this product?

Emails could be highly formatted better.

What recommendations would you give to someone considering this product?

If your company doesn't use GSuite then don't bother.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Candace W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2021

Necessary tool!

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

I love how it integrates with Google so easily. This is a vital tool in my daily workflow.

What is your favorite aspect of this product?

Easy to navigate and utilize in the way I need it to.

What do you dislike most about this product?

Wish there were more options for reporting without having to pay more.

What recommendations would you give to someone considering this product?

Look at what is most important to you and see if it meets your needs. I would highly recommend it.

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Helps Innovate

Curtis E.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

The price is great, could be more Custom

Likeliness to Recommend

7 /10

What differentiates Copper from other similar products?

Cost is really the main reason

What is your favorite aspect of this product?

I like the opportunity card section

What do you dislike most about this product?

My team needs to customize more and the leads section needs to be changed some.

What recommendations would you give to someone considering this product?

Get a full demo for the whole team

Pros

  • Respectful
  • Inspires Innovation
  • Client's Interest First
  • Includes Product Enhancements

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