ConvergeHub Inc

ConvergeHub

Composite Score

8.3 /10

CX Score

8.5 /10

43 Reviews Write a Review

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What is ConvergeHub?

ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. With it, businesses can store contact lists, build and run targeted campaigns and manage sales activities and leads.

Company Details

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Awards & Recognition

ConvergeHub won the following awards in the Customer Relationship Management - Small Business category

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10 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

ConvergeHub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConvergeHub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

2
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConvergeHub?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Telephony and Call Center Management

Activity and Workflow Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Marketing Management

Lead Management

Collaboration

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 88

Ease of Customization

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

ConvergeHub Videos

ConvergeHub Reviews

Jordan W.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Love this product! User Friendly Deal Manager

Likeliness to Recommend

10 /10

What differentiates ConvergeHub from other similar products?

User friendly

What is your favorite aspect of this product?

Support and ease of use

What do you dislike most about this product?

Pop up windows can be bigger

What recommendations would you give to someone considering this product?

Great product, must have- efficient

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hollace G.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

One-stop CRM tool for organizations.

Likeliness to Recommend

8 /10

What differentiates ConvergeHub from other similar products?

I was skeptical at first, but after looking at their trial, I quickly enjoyed the breaths of service that they provide. With their platform, I can seriously push my present activities to the next level. What I like best about it all is the centralization. I chatted with them about their UI/UX (the looks), and they have a roadmap that shows me how they will grow and when I can expect growth. This provides me comfort in knowing that I am getting better value for my money. Finally, they consider my suggestions, so I feel I have a voice at ConvergeHub.

What is your favorite aspect of this product?

The personalized service demonstrates care and consideration, and it is likely one of the factors I consider before investing in new software. It’s fantastic to have numerous features bundled into a single solution. I like being able to tailor the product to my requirements. The platform’s high level of customizability is one of its most striking features – it’s quite easy to quickly design stunning dashboards that track the important metrics that matter to me. Another plus is that, although having an almost overwhelming number of options and capabilities, the customer assistance and tutorial videos are excellent and assist me.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Ronald A.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

A feature-rich tool that helps in marketing.

Likeliness to Recommend

8 /10

What differentiates ConvergeHub from other similar products?

What I enjoy best about ConvergeHub is that I receive the greatest bang for my buck when compared to other products like Salesforce or HubSpot. I just cannot compete with the value proposition provided by ConvergeHub. One platform for sales, marketing, service, and billing. ConvergeHub also integrates seamlessly with my Quickbooks and phone system in my case.

What is your favorite aspect of this product?

ConvergeHub is easily customizable and offers a wide range of third-party apps, allowing me to tailor it to my specific requirements. I enjoy the automation features found in the Tools area. I have not yet really investigated it, but I want to do so soon. The support team is also really responsive. ConvergeHub, in my opinion, is a highly powerful and economical CRM that may aid in the management and organization of small enterprises.

What do you dislike most about this product?

At first, it appeared that there would be a steep learning curve, but the materials on their website, particularly the brief films, made the integration of the product into my business much easier.

What recommendations would you give to someone considering this product?

ConvergeHub is a strong and reasonably priced CRM that may assist me in managing and organizing my business. It has a plethora of features and capabilities. I may not utilize all of its feature-rich modules right immediately, but it’s nice to know that they’re there and can be used in the future if necessary. ConvergeHub is unquestionably a good investment for anyone considering starting their own business, and I highly suggest it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

ConvergeHub

What is ConvergeHub?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

ConvergeHub Ratings

94 Likeliness to Recommend

2 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love ConvergeHub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ConvergeHub Videos

Best CRM for small business | Grow Your Business with ConvergeHub

ConvegeHub Business Growth Video

ConvergeHub Reviews

Jordan W.

Love this product! User Friendly Deal Manager

Likeliness to Recommend

Pros

Hollace G.

One-stop CRM tool for organizations.

Likeliness to Recommend

Pros

Ronald A.

A feature-rich tool that helps in marketing.

Likeliness to Recommend

Pros

Cons

Most Popular ConvergeHub Comparisons

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2
Since last award

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Since last award

Feature Ratings

Telephony and Call Center Management

Activity and Workflow Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Marketing Management

Lead Management

Collaboration

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Customization

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement