Contentserv

Contentserv Product Experience Cloud

Composite Score

6.9 /10

CX Score

7.0 /10

13 Reviews Write a Review

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What is Contentserv Product Experience Cloud?

Manage your product content at scale, get your products to market faster and deliver personalized product experiences across all touchpoints.

Company Details

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Awards & Recognition

Contentserv Product Experience Cloud won the following awards in the Product Information Management category

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3 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Contentserv Product Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Contentserv Product Experience Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentserv Product Experience Cloud?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Client Friendly Policies

Cons

Under Delivered

Feature Ratings

Average 77

Omni-Channel Information Delivery

Workflow and Approval Management

Master Record Management

Product Categorization & Relationships

Role-Based Access Management

Integration

Data Export

Digital Asset Management

Data Syndication

Product Data Analytics

Advanced Search and Filtering

Vendor Capability Ratings

Average 78

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Ease of Customization

Contentserv Product Experience Cloud Reviews

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Great features.

Likeliness to Recommend

8 /10

Pros

Unique Features
Inspires Innovation
Caring
Client Friendly Policies

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Easy to use and work with.

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Great organization solution.

Likeliness to Recommend

6 /10

Pros

Reliable
Performance Enhancing
Respectful
Altruistic

Cons

Under Delivered
Leverages Incumbent Status

Contentserv Product Experience Cloud

What is Contentserv Product Experience Cloud?

Company Details

Need Assistance?

Awards & Recognition

Contentserv Product Experience Cloud Ratings

85 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Contentserv Product Experience Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Contentserv Product Experience Cloud Reviews

Great features.

Likeliness to Recommend

Pros

Easy to use and work with.

Likeliness to Recommend

Pros

Great organization solution.

Likeliness to Recommend

Pros

Cons

1
Since last award

Feature Ratings

Omni-Channel Information Delivery

Workflow and Approval Management

Master Record Management

Product Categorization & Relationships

Role-Based Access Management

Integration

Data Export

Digital Asset Management

Data Syndication

Product Data Analytics

Advanced Search and Filtering

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Ease of Customization