What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Reliable
- Respectful
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Task Management and Workflow
Resource Management
Auditability
Project Management
Team Collaboration
Expense Detail Tracking
Time Management
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Matt R.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
A very, very, very powerful tool.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
One of the first cloud based tools. One of the industry standards.
What is your favorite aspect of this product?
Flexibility, reporting and workflows.
What do you dislike most about this product?
The amount of effort you need to put in to get the best out of the product.
What recommendations would you give to someone considering this product?
Make you sure follow their blueprints and workflow. If you can accommodate the software, you'll get best use out of it.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Pankaj B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Small package, big surprise.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
It has some unique features which are not available in the competition. Such as, queuing the queries, remote connect, backstage, app push, etc.
What is your favorite aspect of this product?
Remote control
What do you dislike most about this product?
Not as of now
What recommendations would you give to someone considering this product?
To use it for efficiency
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Kourtney K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Easy to use, keeps your projects very organized!
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
I haven't used ticketing systems much in the past but I like all the abilities it offers me and i learn something new about it every so often that i didn't know you could do.
What is your favorite aspect of this product?
The calendar and being able to organize your tickets to be worked on at a certain a time and for a certain time frame.
What do you dislike most about this product?
It can be confusing sometimes to new users
What recommendations would you give to someone considering this product?
That it is a one stop shop to keep your workers organized, submit expenses, and have all our clients data in one place
Pros
- Reliable
- Unique Features
- Respectful
- Security Protects