ConnectWise Automate
7.7 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

4% Negative
11% Neutral
85% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 81

Real User Monitoring

87

Remote Control

87

Remote NOC, SOC, Helpdesk Integration

86

Discovery

83

Process Automation

83

Mobile Device Management

82

Patch Management

81

Support for IoT Devices

81

Network Management

80

Endpoint Backup

79

Anti Malware Signature Detection

77

Vendor Capability Ratings

Average 78

Breadth of Features

86

Quality of Features

84

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Data Integration

79

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

75

Ease of Implementation

74

Vendor Support

67

ConnectWise Automate Reviews

Joe W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

A versatile and valuable tool when configured.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Have not experienced other products. Already ConnectWise customers previously.

What is your favorite aspect of this product?

The customisation for project management is excellent.

What do you dislike most about this product?

For Automate to get even better, they need to improve the configuration process.

What recommendations would you give to someone considering this product?

To make use of the excellent educational resources and support that the ConnectWise team offer.

Pros

  • Helps Innovate
  • Fair
  • Altruistic
  • Reliable
  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Fantastic Product, Remote control is so easy!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Very powerful once you get familiar with it

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered

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