ConnectWise

ConnectWise Automate

7.7 /10

Claim Software

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

4% Negative

11% Neutral

85% Positive

Pros

Reliable
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 81

Real User Monitoring

Remote Control

Remote NOC, SOC, Helpdesk Integration

Discovery

Process Automation

Mobile Device Management

Patch Management

Support for IoT Devices

Network Management

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support

Also Featured in...

Patch Management

Score 7.8

View ConnectWise Automate in this category (opens in a new tab)

Data Center Automation

Score 7.8

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Dean N.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

God all round support and access tool

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

It is a professional service which provides automation of the highest standard.

What is your favorite aspect of this product?

Takes care of its own updates Technical documentation is very good IT support

What do you dislike most about this product?

needs to be more simplistic and have better support needs to lear fast as its a new-ish business.

What recommendations would you give to someone considering this product?

If you have a managed service provider business, I would recommend definitely to look at Automate

Pros

Caring
Respectful
Generous Negotitation
Includes Product Enhancements

Cons

Less Productive

Tom C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Remote Control is Fantastic for Support!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The tool provides a great reactive monitoring service to customer diagnosing not just hardware faults but it can also detect software faults with the Operating Systems. It also has great integration with a dashboard tool called BrightGauge providing reporting of the data which is highly customisable.

What is your favorite aspect of this product?

The remote control aspect of this product is my favourite as this is deployed along with the monitoring agent on the clients devices. This is much easier to access customer devices as we do not have to talk through any type of installations.

What do you dislike most about this product?

There is a lot of back end work when onboarding a new customer having to filter out duplicate faults and fine tuning. This is not an out the box type of solution and requires someone with SNMP knowledge.

What recommendations would you give to someone considering this product?

The tool is expensive to purchase. This is only really worth while if there are enough devices to be monitored by the tool. There any many great features and integrations with third party software i.e Veeam so it will be worth looking at what you have on support to see how you can provide a more proactive managed service.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy monitoring but tricky to deploy the agents

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Great remote access to any computer thats been setup with an agent

What is your favorite aspect of this product?

Great H/W monitoring for all assets

What do you dislike most about this product?

Can be tricky to deploy the agents, lots of training required.

What recommendations would you give to someone considering this product?

Would recommend, invest in the traing before it goes live.

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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Awards & Recognition

ConnectWise Automate Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Patch Management

Data Center Automation

ConnectWise Automate Reviews

Dean N.

God all round support and access tool

Likeliness to Recommend

Pros

Cons

Tom C.

Remote Control is Fantastic for Support!

Likeliness to Recommend

Pros

James M.

Easy monitoring but tricky to deploy the agents

Likeliness to Recommend

Pros

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Feature Ratings

Real User Monitoring

Remote Control

Remote NOC, SOC, Helpdesk Integration

Discovery

Process Automation

Mobile Device Management

Patch Management

Support for IoT Devices

Network Management

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support