ConnectWise Automate
7.7 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

4% Negative
11% Neutral
85% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 81

Real User Monitoring

87

Remote Control

87

Remote NOC, SOC, Helpdesk Integration

86

Discovery

83

Process Automation

83

Mobile Device Management

82

Patch Management

81

Support for IoT Devices

81

Network Management

80

Endpoint Backup

79

Anti Malware Signature Detection

77

Vendor Capability Ratings

Average 78

Breadth of Features

86

Quality of Features

84

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Data Integration

79

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Availability and Quality of Training

75

Ease of Implementation

74

Vendor Support

67

ConnectWise Automate Reviews

Victor M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Actually, if there is, being such a complete appli

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Which in my opinion is the most complete equipment automation and monitoring tool, not only for the values ​​it throws at us but for all the equipment it covers, that is, we can use it to monitor workstations, servers, network devices such as switches. , routers and firewall and additionally any device that connects to our network wirelessly

What is your favorite aspect of this product?

my favorite aspect is undoubtedly its friendly interface, which makes this powerful tool very easy to use, in addition to how complete it is

What do you dislike most about this product?

What I dislike the most about this product is that it sometimes hangs and can be very annoying, since the solution we get to solve this failure is to close the program from the task manager and then run it again.

What recommendations would you give to someone considering this product?

I would tell them to implement it without thinking, since the application is very stable and very useful for automating processes at the IT level and for a better and more efficient monitoring of network equipment.

Pros

  • Unique Features
  • Saves Time
  • Fair
  • Altruistic

Chris L.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and a great price highly satisfied

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Its a simple program to use

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing it's great

What recommendations would you give to someone considering this product?

Its a great product to have and it's a great time saver

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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