What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Remote Control
Remote NOC, SOC, Helpdesk Integration
Discovery
Process Automation
Mobile Device Management
Patch Management
Support for IoT Devices
Network Management
Endpoint Backup
Anti Malware Signature Detection
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Vendor Support
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ConnectWise Automate Reviews
Victor M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Actually, if there is, being such a complete appli
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Which in my opinion is the most complete equipment automation and monitoring tool, not only for the values it throws at us but for all the equipment it covers, that is, we can use it to monitor workstations, servers, network devices such as switches. , routers and firewall and additionally any device that connects to our network wirelessly
What is your favorite aspect of this product?
my favorite aspect is undoubtedly its friendly interface, which makes this powerful tool very easy to use, in addition to how complete it is
What do you dislike most about this product?
What I dislike the most about this product is that it sometimes hangs and can be very annoying, since the solution we get to solve this failure is to close the program from the task manager and then run it again.
What recommendations would you give to someone considering this product?
I would tell them to implement it without thinking, since the application is very stable and very useful for automating processes at the IT level and for a better and more efficient monitoring of network equipment.
Pros
- Unique Features
- Saves Time
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Chris L.
- Role: C-Level
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2021
Easy to use and a great price highly satisfied
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Its a simple program to use
What is your favorite aspect of this product?
Everything
What do you dislike most about this product?
Nothing it's great
What recommendations would you give to someone considering this product?
Its a great product to have and it's a great time saver
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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