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ConnectWise Automate Logo
ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

85

Process Automation

83

Discovery

82

Patch Management

81

Network Management

80

Mobile Device Management

80

Support for IoT Devices

78

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Miguel H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

ConnectWise Automate is a powerful IT admin

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Automate is a product with a very good price and with a centralized management of many interests and great adaptability.

What is your favorite aspect of this product?

Cost is one of my favorite aspects

What do you dislike most about this product?

What you dislike the most is the tool's malware and ramsonware control

What recommendations would you give to someone considering this product?

Very well validate the need for remote management and threat containment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sean P.

  • Role: C-Level
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great price, great software, slow support

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Cost versus benefits, the remote software built into it is amazing

What is your favorite aspect of this product?

The remote control portion

What do you dislike most about this product?

Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days

What recommendations would you give to someone considering this product?

Hey it, but know the story level will be slow unless an issue is critical

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Less Efficient Service
  • Less Caring
  • Less Effective Service

Frank A. P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Absolutely Fantastic product

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

This intuitive product makes training simple, operation easy and provides a huge business value to our customers.

What is your favorite aspect of this product?

Easy reporting/notification and intuitiveness.

What do you dislike most about this product?

There has been nothing that we found we'd approve upon. No dislikes here!

What recommendations would you give to someone considering this product?

Check it out! You will find that this product is a perfect fit for those looking to be proactive providing a solid solution for you and your customers!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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