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ConnectWise Automate Logo
ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

85

Process Automation

83

Discovery

82

Patch Management

81

Network Management

80

Mobile Device Management

80

Support for IoT Devices

78

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Michael Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Best product in it's class I've used so far

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Easier to user

What is your favorite aspect of this product?

How it integrates with so much

What do you dislike most about this product?

The cost..

What recommendations would you give to someone considering this product?

If you can afford it, this is the gold standard so far.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kevin F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Using CW, this is the RMM for you, integrates well

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Integrations and market share make this product ahead of a lot of others in the field. There are other features that some RMMs have that Automate doesn't but the opposite is true as well. Tons of customizability, plenty of community help in forums etc.

What is your favorite aspect of this product?

Patch management, it wasn't bad before, now the new UI makes it even better.

What do you dislike most about this product?

Sometimes customization can lead you down long rabbit holes, once you understand it. It is a big learning curve to do customization.

What recommendations would you give to someone considering this product?

If you are in the CW universe there really isn't a better option. Plus you get CW Control, which is the best remote control tool out there period.

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing

Cons

  • Wastes Time
  • Vendor's Interest First

Adam F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

An Automation King with Thorough Patch Management!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

When I was with the company who used Automate, we switched from Kaseya. The major issue with Kaseya was underdelivering on features they wanted to tout as benefits. Their antivirus integration was by far the most consistent disappoint. We got fed up and went with Automate. We were already using Manage, and had been using it for years back when it was just called ConnectWise. The integration between their own products was great. Automate delivered on so many of their features very well. It was like a breath of fresh air.

What is your favorite aspect of this product?

The patch management was quite in depth. it took some time to get everything set up, but it was very easy to use and understand. Most importantly, it was reliable and patched when we wanted to and how we wanted to.

What do you dislike most about this product?

Sometimes it was more complex to figure out how to accomplish some of the automation tasks. Some modules didn't feel as fleshed out when they were being added new or if they were more recent additions. However, ConnectWise supported their product well and support could always give us answers and would work with us on any questions we had.

What recommendations would you give to someone considering this product?

I would say to most definitely ask for a demo if you're interested. And also keep in mind that it will take work to migrate over any automation from other platforms. At the time, we had to manually set up most of the things we had in Kaseya. However, it was well worth it and we didn't regret moving to Automate for all of our client management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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