What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Acts with Integrity
- Enables Productivity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Patch Management
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
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ConnectWise Automate Reviews
Melissa H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
easy to use but a little pricey
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Just the amount of customization and ease of use makes it so much better then the other remote access tools.
What is your favorite aspect of this product?
The ease of the remote access install
What do you dislike most about this product?
Nothing that i can think of. Maybe the cost.
What recommendations would you give to someone considering this product?
If you have a bunch of computers that are remote and need to manage, i highly recommend this.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Powerful and TIme Saving tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Ian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Helpful/Powerful, Requires Specialist to Maintain
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Integration with other useful ConnectWise applications for MSPs, such as ConnectWise Manage and ConnectWise Control and BrightGauge. It's useful to have them integrated and can speed up the support experience.
What is your favorite aspect of this product?
The large amount of information you can glean and how effectively you can run automations.
What do you dislike most about this product?
Very large footprint using the client/server software, web-based version is a bit less functional than the client/server version.
What recommendations would you give to someone considering this product?
Keep developing and make it run a bit faster.
Pros
- Respectful
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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