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ConnectWise Automate Logo
ConnectWise

ConnectWise Automate

Composite Score
7.6 /10
CX Score
7.6 /10
ConnectWise Automate
7.6 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative
14% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

86

Remote Control

86

Real User Monitoring

85

Process Automation

83

Discovery

82

Patch Management

81

Network Management

80

Mobile Device Management

80

Support for IoT Devices

78

Anti Malware Signature Detection

76

Endpoint Backup

76

Vendor Capability Ratings

Average 77

Breadth of Features

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Customization

75

Availability and Quality of Training

74

Ease of Implementation

73

Product Strategy and Rate of Improvement

73

Vendor Support

66

ConnectWise Automate Reviews

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

easy to use but a little pricey

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Just the amount of customization and ease of use makes it so much better then the other remote access tools.

What is your favorite aspect of this product?

The ease of the remote access install

What do you dislike most about this product?

Nothing that i can think of. Maybe the cost.

What recommendations would you give to someone considering this product?

If you have a bunch of computers that are remote and need to manage, i highly recommend this.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Powerful and TIme Saving tool

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Caring

Ian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Helpful/Powerful, Requires Specialist to Maintain

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Integration with other useful ConnectWise applications for MSPs, such as ConnectWise Manage and ConnectWise Control and BrightGauge. It's useful to have them integrated and can speed up the support experience.

What is your favorite aspect of this product?

The large amount of information you can glean and how effectively you can run automations.

What do you dislike most about this product?

Very large footprint using the client/server software, web-based version is a bit less functional than the client/server version.

What recommendations would you give to someone considering this product?

Keep developing and make it run a bit faster.

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

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