ConnectWise

ConnectWise Automate

7.7 /10

Claim Software

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

4% Negative

11% Neutral

85% Positive

Pros

Reliable
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 81

Real User Monitoring

Remote Control

Remote NOC, SOC, Helpdesk Integration

Discovery

Process Automation

Mobile Device Management

Patch Management

Support for IoT Devices

Network Management

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support

Also Featured in...

Patch Management

Score 7.8

View ConnectWise Automate in this category (opens in a new tab)

Data Center Automation

Score 7.8

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Tom C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product for remote monitoring

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The product shows in depth information when the agent is installed on a server. The remote access of systems also is a a key benefit of the product.

What is your favorite aspect of this product?

The remote access to clients system is my favourite aspect of the product.

What do you dislike most about this product?

The information provided for network devices is limited and could do with improving. Also to integrate third party products is not straight forward.

What recommendations would you give to someone considering this product?

The product is pricing to to implement so it would need to be the correct business decision. This works well for our company as we provide managed services.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

3 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate offers extensive integration with Connectwise Manage PSA

What is your favorite aspect of this product?

Integration with Connectwise Manage and Bitdefender Gravity zone

What do you dislike most about this product?

The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.

What recommendations would you give to someone considering this product?

Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.

Pros

Respectful
Security Protects
Reliable
Includes Product Enhancements

Cons

Slower Product Innovation
Less Efficient Service
Less Effective Service

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product, user friendly once familiarised.

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

Implementing the agents is a quick and easy process, user friendly. Easy to log in to work pc while WFH without VPN.

What is your favorite aspect of this product?

The remote access available and monitoring alerts

What do you dislike most about this product?

Some of the more advanced features are hard to get your head around

What recommendations would you give to someone considering this product?

Tricky at first but once you get familiar it all becomes fairly straight forward.

Pros

Efficient Service
Effective Service
Reliable
Enables Productivity

Cons

Less Performance Enhancing

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise Automate Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Patch Management

Data Center Automation

ConnectWise Automate Reviews

Tom C.

Great product for remote monitoring

Likeliness to Recommend

Pros

Matthew D.

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

Pros

Cons

James M.

Great product, user friendly once familiarised.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Real User Monitoring

Remote Control

Remote NOC, SOC, Helpdesk Integration

Discovery

Process Automation

Mobile Device Management

Patch Management

Support for IoT Devices

Network Management

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support