ConnectWise

ConnectWise Automate

Composite Score

7.7 /10

CX Score

7.7 /10

53 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative

14% Neutral

83% Positive

Pros

Acts with Integrity
Enables Productivity
Reliable
Respectful

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Network Management

Mobile Device Management

Patch Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Data Center Automation

Score 7.9

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Adam F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

An Automation King with Thorough Patch Management!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

When I was with the company who used Automate, we switched from Kaseya. The major issue with Kaseya was underdelivering on features they wanted to tout as benefits. Their antivirus integration was by far the most consistent disappoint. We got fed up and went with Automate. We were already using Manage, and had been using it for years back when it was just called ConnectWise. The integration between their own products was great. Automate delivered on so many of their features very well. It was like a breath of fresh air.

What is your favorite aspect of this product?

The patch management was quite in depth. it took some time to get everything set up, but it was very easy to use and understand. Most importantly, it was reliable and patched when we wanted to and how we wanted to.

What do you dislike most about this product?

Sometimes it was more complex to figure out how to accomplish some of the automation tasks. Some modules didn't feel as fleshed out when they were being added new or if they were more recent additions. However, ConnectWise supported their product well and support could always give us answers and would work with us on any questions we had.

What recommendations would you give to someone considering this product?

I would say to most definitely ask for a demo if you're interested. And also keep in mind that it will take work to migrate over any automation from other platforms. At the time, we had to manually set up most of the things we had in Kaseya. However, it was well worth it and we didn't regret moving to Automate for all of our client management.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Miguel H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

ConnectWise Automate is a powerful IT admin

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Automate is a product with a very good price and with a centralized management of many interests and great adaptability.

What is your favorite aspect of this product?

Cost is one of my favorite aspects

What do you dislike most about this product?

What you dislike the most is the tool's malware and ramsonware control

What recommendations would you give to someone considering this product?

Very well validate the need for remote management and threat containment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sean P.

Role: C-Level
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great price, great software, slow support

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

Cost versus benefits, the remote software built into it is amazing

What is your favorite aspect of this product?

The remote control portion

What do you dislike most about this product?

Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days

What recommendations would you give to someone considering this product?

Hey it, but know the story level will be slow unless an issue is critical

Pros

Enables Productivity
Reliable
Performance Enhancing
Unique Features

Cons

Less Efficient Service
Less Caring
Less Effective Service

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise Automate Ratings

87 Likeliness to Recommend

92 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Data Center Automation

Patch Management

ConnectWise Automate Reviews

Adam F.

An Automation King with Thorough Patch Management!

Likeliness to Recommend

Pros

Miguel H.

ConnectWise Automate is a powerful IT admin

Likeliness to Recommend

Pros

Sean P.

Great price, great software, slow support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Network Management

Mobile Device Management

Patch Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support