What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

88 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

6% Negative
12% Neutral
82% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 86

Assessment

91

Validation

89

Notifications

87

Automation

87

Third Party Application Patching

86

Approval Process

86

Reporting

85

Scheduling

84

Testing

83

Deployment

80

Management Console

80

Vendor Capability Ratings

Average 81

Breadth of Features

89

Business Value Created

86

Ease of Data Integration

86

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

76

Ease of Implementation

76

Ease of Customization

75

Vendor Support

71

ConnectWise Automate Reviews

Ryan T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Great RMM tool!

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

The remote connection tool - ScreenConnect

What is your favorite aspect of this product?

The functionality and the ease of use to obtain the relevant information quickly and efficiently

What do you dislike most about this product?

The SNMP monitoring needs a lot more work put into it to make it work

What recommendations would you give to someone considering this product?

Look no further...

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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