ConnectWise

ConnectWise Automate

Composite Score

7.6 /10

CX Score

7.5 /10

31 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

6% Negative

16% Neutral

78% Positive

Pros

Acts with Integrity
Respectful
Transparent
Enables Productivity

Feature Ratings

Average 84

Assessment

Validation

Third Party Application Patching

Notifications

Automation

Approval Process

Reporting

Scheduling

Testing

Deployment

Management Console

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Vendor Support

Also Featured in...

Data Center Automation

Score 7.9

View ConnectWise Automate in this category (opens in a new tab)

Remote Monitoring and Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Dean N.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

God all round support and access tool

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

It is a professional service which provides automation of the highest standard.

What is your favorite aspect of this product?

Takes care of its own updates Technical documentation is very good IT support

What do you dislike most about this product?

needs to be more simplistic and have better support needs to lear fast as its a new-ish business.

What recommendations would you give to someone considering this product?

If you have a managed service provider business, I would recommend definitely to look at Automate

Pros

Caring
Respectful
Generous Negotitation
Includes Product Enhancements

Cons

Less Productive

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

3 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate offers extensive integration with Connectwise Manage PSA

What is your favorite aspect of this product?

Integration with Connectwise Manage and Bitdefender Gravity zone

What do you dislike most about this product?

The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.

What recommendations would you give to someone considering this product?

Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.

Pros

Respectful
Security Protects
Reliable
Includes Product Enhancements

Cons

Slower Product Innovation
Less Efficient Service
Less Effective Service

Chris L.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and a great price highly satisfied

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Its a simple program to use

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing it's great

What recommendations would you give to someone considering this product?

Its a great product to have and it's a great time saver

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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ConnectWise Automate Ratings

88 Likeliness to Recommend

89 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Assessment Assessment of patches, for consideration of enterprise deployment​.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Notifications Alerts on the availability of patches.

Automation Automation of patch deployment, including the deployment and installation processes.

Approval Process Ability to provide approval for the release and deployment of patches​.

Reporting Automation of patch deployment, including the deployment and installation processes.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Testing Logging of test results, in preparation for approval.

Deployment Wide deployment of patches to targeted systems​.

Management Console A single console that allows the management of the entire patch management process​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Data Center Automation

Remote Monitoring and Management

ConnectWise Automate Reviews

Dean N.

God all round support and access tool

Likeliness to Recommend

Pros

Cons

Matthew D.

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

Pros

Cons

Chris L.

Easy to use and a great price highly satisfied

Likeliness to Recommend

Pros

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Feature Ratings

Assessment

Validation

Third Party Application Patching

Notifications

Automation

Approval Process

Reporting

Scheduling

Testing

Deployment

Management Console

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Vendor Support