ConnectWise Automate

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate is able to offer way more features for a better price per agent. You can have different setups of the configuration, such as on premise environment or services as a service in the cloud. They have been around for a long time and their longevity is a great comfort.

What is your favorite aspect of this product?

Being able to script tasks that would otherwise take much longer to try and push. They have a great scripting schedule and are able to have third party apps now. The patching has made us much more secure and effective at keeping the agents protected.

What do you dislike most about this product?

The updates do not seem to be released to often and we were hoping they would update the on-premise interface. Engineers have a hard time learning and then using all the features of automate. The cases from support have gotten stagnate at times and we have had to push them to get a resolution.

What recommendations would you give to someone considering this product?

Learn the best configuration settings before going live. Test with different setups if you can and see if they are producing what you are trying to achieve. Work with the connectwise support staff and take the courses in the university to get up to speed on using the product. Have your engineers pass some of the courses before you let them administrate it.

What differentiates ConnectWise Automate from other similar products?

When it comes to administration in general, ConnectWise Manage is top-notch and has a simple interface for configuring its many capabilities. ConnectWise Manage has been an excellent tool for managing various projects and coordinating their timelines. This system is the finest option since it facilitates effortless reporting, provides insightful analytics, and can be used for straightforward management of both workflow and project planning.

What is your favorite aspect of this product?

The reports you may generate from your project activities and other services in the cloud are both high-quality and insightful. ConnectWise Manage is a dependable and helpful solution with simple features and straightforward navigation, ideal for managing all of your project's documentation and analytics in one place. The software's capacity for facilitating cooperation amongst members of a project team is remarkable.

What do you dislike most about this product?

Users may find it difficult to generate reports for several projects. Repairs to the system for a select group of local businesses. Adjusting the settings for new users is a complex process.

What recommendations would you give to someone considering this product?

Connectwise takes care of prospects from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated connections to academic resources are a great assistance whenever you're confused about how anything works.