ConnectWise

ConnectWise Automate

Composite Score

7.6 /10

CX Score

7.5 /10

31 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

89 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 72%
Conflict Resolution:: 68%
Strategy & Innovation:: 71%
Service Experience:: 70%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

5% Negative

17% Neutral

78% Positive

Pros

Acts with Integrity
Respectful
Transparent
Enables Productivity

Feature Ratings

Average 84

Assessment

Validation

Third Party Application Patching

Notifications

Automation

Approval Process

Reporting

Scheduling

Testing

Deployment

Management Console

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Vendor Support

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Remote Monitoring and Management

Score 7.7

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Data Center Automation

Score 7.7

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ConnectWise Automate Reviews

Craig S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazing Automation and Patch Management

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now

What is your favorite aspect of this product?

Creating automation scripts and patch management. There is so much it does

What do you dislike most about this product?

Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.

What recommendations would you give to someone considering this product?

I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Respectful

Cons

Wastes Time
Vendor Friendly Policies

Paul A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

Helps Innovate
Inspires Innovation
Altruistic
Acts with Integrity

jade b.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic automate tool.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Power of the tool

What is your favorite aspect of this product?

Scripting and automation

What do you dislike most about this product?

Hard learning curve

What recommendations would you give to someone considering this product?

Invest time into the product.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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ConnectWise Automate Ratings

88 Likeliness to Recommend

89 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love ConnectWise Automate?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Assessment Assessment of patches, for consideration of enterprise deployment​.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Notifications Alerts on the availability of patches.

Automation Automation of patch deployment, including the deployment and installation processes.

Approval Process Ability to provide approval for the release and deployment of patches​.

Reporting Automation of patch deployment, including the deployment and installation processes.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Testing Logging of test results, in preparation for approval.

Deployment Wide deployment of patches to targeted systems​.

Management Console A single console that allows the management of the entire patch management process​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Remote Monitoring and Management

Data Center Automation

ConnectWise Automate Reviews

Craig S.

Amazing Automation and Patch Management

Likeliness to Recommend

Pros

Cons

Paul A.

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

Pros

jade b.

Fantastic automate tool.

Likeliness to Recommend

Pros

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Feature Ratings

Assessment

Validation

Third Party Application Patching

Notifications

Automation

Approval Process

Reporting

Scheduling

Testing

Deployment

Management Console

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Vendor Support