What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

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ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

88 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

6% Negative
12% Neutral
82% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 86

Assessment

91

Validation

89

Notifications

87

Automation

87

Third Party Application Patching

86

Approval Process

86

Reporting

85

Scheduling

84

Testing

83

Deployment

80

Management Console

80

Vendor Capability Ratings

Average 81

Breadth of Features

89

Business Value Created

86

Ease of Data Integration

86

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

76

Ease of Implementation

76

Ease of Customization

75

Vendor Support

71

ConnectWise Automate Reviews

Mat D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product not much you cant do with it.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Power of the product. What you can achieve with time.

What is your favorite aspect of this product?

Large array of functions.

What do you dislike most about this product?

Could do with a gui update.

What recommendations would you give to someone considering this product?

Invest time into the platform and train yourself.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Liam B.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Broad range of feature, varying in reliability

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

The wide range of features and the capability of this product is truly immense, there is little it cant do

What is your favorite aspect of this product?

The simple remote management and patch management

What do you dislike most about this product?

Layout and reliability of patch management

What recommendations would you give to someone considering this product?

Make the most out of the broad feature set and experiment

Pros

  • Saves Time
  • Efficient Service
  • Effective Service
  • Caring

Harry Q.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and manageable

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Easy to use

What is your favorite aspect of this product?

Manageable

What do you dislike most about this product?

Lack of customization

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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