ConnectWise

ConnectWise Automate

Composite Score

7.8 /10

CX Score

7.7 /10

49 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Data Center Automation category

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2 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

2020 Data Quadrant Gold Medalist

2020

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

9% Negative

2% Neutral

89% Positive

Pros

Respectful
Reliable
Security Protects
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 86

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Remote Monitoring and Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Jyoti S.

Role: Sales Marketing
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

"ConnectWise Automate Review"

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The overall cost is the main reason. Support Technical documentation

What is your favorite aspect of this product?

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs. Search - tracking down computers when you have many by name, logged-in user, IP

What do you dislike most about this product?

What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere Support is very slow to respond

What recommendations would you give to someone considering this product?

ConnectWise Automate is well suited for a large-scale environment with multiple clients. A Managed Service Provider would benefit greatly from software like this. Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chris L.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and a great price highly satisfied

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Its a simple program to use

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing it's great

What recommendations would you give to someone considering this product?

Its a great product to have and it's a great time saver

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ryan T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Great RMM tool!

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

The remote connection tool - ScreenConnect

What is your favorite aspect of this product?

The functionality and the ease of use to obtain the relevant information quickly and efficiently

What do you dislike most about this product?

The SNMP monitoring needs a lot more work put into it to make it work

What recommendations would you give to someone considering this product?

Look no further...

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Data Quadrant Gold Medalist

ConnectWise Automate Ratings

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Server Provisioning Provisioning of server compute and memory resources on an automated fashion, based on pre-defined parameters

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Task Monitoring Scheduling maintenance and monitoring tasks.

Patching Automation The automated deployment and installation of server patches

Backup Automation of data backup process

Remediation Expedited event management (e.g., automate remediation of alerts due to exceeding defined thresholds).

Server Configuration Monitoring Monitor server configuration changes, and remediate drifting from configuration requirements.

Audit Trail Logging and tracking of all system changes at the transaction level.

Task Scheduling Scheduling maintenance tasks.

Integration w/3rd Party Tools Integration with 3rd party tools related to data center and server management natively or through APIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Remote Monitoring and Management

Patch Management

ConnectWise Automate Reviews

Jyoti S.

"ConnectWise Automate Review"

Likeliness to Recommend

Pros

Chris L.

Easy to use and a great price highly satisfied

Likeliness to Recommend

Pros

Ryan T.

Great RMM tool!

Likeliness to Recommend

Pros

Most Popular ConnectWise Automate Comparisons

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Feature Ratings

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support