ConnectWise

ConnectWise Automate

Composite Score

7.9 /10

CX Score

7.8 /10

50 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Data Center Automation category

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2 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

2020 Data Quadrant Gold Medalist

2020

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

8% Negative

2% Neutral

90% Positive

Pros

Respectful
Reliable
Security Protects
Acts with Integrity

Feature Ratings

Average 87

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Server Provisioning

Backup

Remediation

Server Configuration Monitoring

Task Scheduling

Audit Trail

Multi-Site Functionality

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Remote Monitoring and Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Likeliness to Recommend

10 /10

Pros

Security Protects
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Less Effective Service
Charges for Enhancements

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

3 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate offers extensive integration with Connectwise Manage PSA

What is your favorite aspect of this product?

Integration with Connectwise Manage and Bitdefender Gravity zone

What do you dislike most about this product?

The product is needlessly difficult to understand. The support team are also rarely knowledgeable. The result is that we have under utilised the platform significantly and wasted our investment.

What recommendations would you give to someone considering this product?

Be prepared to invest in independent, 1 to 1 deployment support. Do not opt for the group based deployment support option.

Pros

Respectful
Security Protects
Reliable
Includes Product Enhancements

Cons

Slower Product Innovation
Less Efficient Service
Less Effective Service

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product, user friendly once familiarised.

Likeliness to Recommend

7 /10

What differentiates ConnectWise Automate from other similar products?

Implementing the agents is a quick and easy process, user friendly. Easy to log in to work pc while WFH without VPN.

What is your favorite aspect of this product?

The remote access available and monitoring alerts

What do you dislike most about this product?

Some of the more advanced features are hard to get your head around

What recommendations would you give to someone considering this product?

Tricky at first but once you get familiar it all becomes fairly straight forward.

Pros

Efficient Service
Effective Service
Reliable
Enables Productivity

Cons

Less Performance Enhancing

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Data Quadrant Gold Medalist

ConnectWise Automate Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Task Monitoring Scheduling maintenance and monitoring tasks.

Patching Automation The automated deployment and installation of server patches

Server Provisioning Provisioning of server compute and memory resources on an automated fashion, based on pre-defined parameters

Backup Automation of data backup process

Remediation Expedited event management (e.g., automate remediation of alerts due to exceeding defined thresholds).

Server Configuration Monitoring Monitor server configuration changes, and remediate drifting from configuration requirements.

Task Scheduling Scheduling maintenance tasks.

Audit Trail Logging and tracking of all system changes at the transaction level.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Remote Monitoring and Management

Patch Management

ConnectWise Automate Reviews

Likeliness to Recommend

Pros

Cons

Matthew D.

Expensive, unintuitive, over promised,poor support

Likeliness to Recommend

Pros

Cons

James M.

Great product, user friendly once familiarised.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Server Provisioning

Backup

Remediation

Server Configuration Monitoring

Task Scheduling

Audit Trail

Multi-Site Functionality

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support