ConnectWise

ConnectWise Automate

Composite Score

7.8 /10

CX Score

7.7 /10

49 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Data Center Automation category

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2 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

2020 Data Quadrant Gold Medalist

2020

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

9% Negative

2% Neutral

89% Positive

Pros

Respectful
Reliable
Security Protects
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 86

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Remote Monitoring and Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

The Best RMM I've Tried So Far

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Enables Productivity
Effective Service
Saves Time

Rommel L.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product Great features Cost effective

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

I`m not quite sure about the differences as we don`t have any applications before.

What is your favorite aspect of this product?

The remote and patching are both easy to use and can do automate which is very great to have. Installing and uninstalling the application is hassle-free. Activating and managing the Bitlocker key made it easier. Automating the patch deployment and approval helps a lot.

What do you dislike most about this product?

There are times that the remote will not work as the agent is not running even though the machine is online/internet. Bugs every now and then for some task/action. Slow response/hot patching for the bug/issue

What recommendations would you give to someone considering this product?

Faster hot patch deployment for the bugs and faster response for any issue

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Very powerful once you get familiar with it

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Vendor's Interest First
Under Delivered

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Data Quadrant Gold Medalist

ConnectWise Automate Ratings

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Server Provisioning Provisioning of server compute and memory resources on an automated fashion, based on pre-defined parameters

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Task Monitoring Scheduling maintenance and monitoring tasks.

Patching Automation The automated deployment and installation of server patches

Backup Automation of data backup process

Remediation Expedited event management (e.g., automate remediation of alerts due to exceeding defined thresholds).

Server Configuration Monitoring Monitor server configuration changes, and remediate drifting from configuration requirements.

Audit Trail Logging and tracking of all system changes at the transaction level.

Task Scheduling Scheduling maintenance tasks.

Integration w/3rd Party Tools Integration with 3rd party tools related to data center and server management natively or through APIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Remote Monitoring and Management

Patch Management

ConnectWise Automate Reviews

The Best RMM I've Tried So Far

Likeliness to Recommend

Pros

Rommel L.

Great product Great features Cost effective

Likeliness to Recommend

Pros

Very powerful once you get familiar with it

Likeliness to Recommend

Pros

Cons

Most Popular ConnectWise Automate Comparisons

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CA Workload Automation

Puppet Enterprise

Feature Ratings

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support