What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Respectful
- Reliable
- Security Protects
- Acts with Integrity
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Server Provisioning
Compliance Monitoring
Process Automation
Task Monitoring
Patching Automation
Backup
Remediation
Server Configuration Monitoring
Audit Trail
Task Scheduling
Integration w/3rd Party Tools
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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ConnectWise Automate Reviews
Suraj L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
ConnectWise Automate the best RMM solution
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
it has a highly scalable architecture that can support IT service providers of all sizes that makes him different from other
What is your favorite aspect of this product?
my favorite aspect are its comprehensive automation capabilities, which can help to save time and effort in managing and maintaining clients
What do you dislike most about this product?
its time consuming and complex to manage large-scale IT environments
What recommendations would you give to someone considering this product?
i recommend this for large-scale IT environments and who are concerned with seamless network connectivity
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
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Favour J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2023
A powerful IT management tool.
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Using ConnectWise Automate, there are a set of features and benefits that make this product different from other similar products. Firstly, it offers remote monitoring and management of endpoints, allowing for efficient and effective management of IT systems. Secondly, its scripting and automation capabilities streamline repetitive tasks and improve overall productivity. Thirdly, it provides robust reporting and analytics, enabling users to make data-driven decisions. Finally, its user-friendly interface and customizable dashboards help improve overall efficiency.
What is your favorite aspect of this product?
My favorite aspect of ConnectWise Automate is its ability to automate tasks and workflows, which saves time and increases efficiency. For example, I can create scripts that automatically install software updates on all of my clients' devices, or set up monitors that alert me when a device's performance drops below a certain threshold. The platform also has a robust reporting system that allows me to track key metrics and identify areas for improvement.
What do you dislike most about this product?
I dislike the lack of customization options in ConnectWise Automate. For instance, the inability to modify the default monitoring thresholds for certain devices has caused false alarms and unnecessary alerts. There are also limited reporting options that make it difficult to gather specific data for analysis. Overall, the lack of flexibility in the software has hindered our ability to efficiently manage our IT infrastructure.
What recommendations would you give to someone considering this product?
ConnectWise Automate is a powerful tool for managing IT services. Key features include remote monitoring and management, patch management, and scripting. The benefits of using ConnectWise Automate include increased efficiency, improved security, and reduced downtime. I highly recommend it for anyone looking to streamline their IT management processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Jackie W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great project management and reporting solution
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
When it comes to administration in general, ConnectWise Manage is top-notch and has a simple interface for configuring its many capabilities. ConnectWise Manage has been an excellent tool for managing various projects and coordinating their timelines. This system is the finest option since it facilitates effortless reporting, provides insightful analytics, and can be used for straightforward management of both workflow and project planning.
What is your favorite aspect of this product?
The reports you may generate from your project activities and other services in the cloud are both high-quality and insightful. ConnectWise Manage is a dependable and helpful solution with simple features and straightforward navigation, ideal for managing all of your project's documentation and analytics in one place. The software's capacity for facilitating cooperation amongst members of a project team is remarkable.
What do you dislike most about this product?
Users may find it difficult to generate reports for several projects. Repairs to the system for a select group of local businesses. Adjusting the settings for new users is a complex process.
What recommendations would you give to someone considering this product?
Connectwise takes care of prospects from the very beginning of the sales process all the way through to after-sales service. The majority of its features are self-explanatory, and the integrated connections to academic resources are a great assistance whenever you're confused about how anything works.
Pros
- Reliable
- Efficient Service
- Saves Time
- Transparent
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