ConnectWise

ConnectWise Automate

Composite Score

7.8 /10

CX Score

7.7 /10

49 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Data Center Automation category

Filter By

2 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

2020 Data Quadrant Gold Medalist

2020

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

9% Negative

2% Neutral

89% Positive

Pros

Respectful
Reliable
Security Protects
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 86

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Remote Monitoring and Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

jade b.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic automate tool.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Power of the tool

What is your favorite aspect of this product?

Scripting and automation

What do you dislike most about this product?

Hard learning curve

What recommendations would you give to someone considering this product?

Invest time into the product.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Craig S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazing Automation and Patch Management

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now

What is your favorite aspect of this product?

Creating automation scripts and patch management. There is so much it does

What do you dislike most about this product?

Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.

What recommendations would you give to someone considering this product?

I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Respectful

Cons

Wastes Time
Vendor Friendly Policies

Ian B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

ConnectWise Automate Is our Number One Tool

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise Automate is able to offer way more features for a better price per agent. You can have different setups of the configuration, such as on premise environment or services as a service in the cloud. They have been around for a long time and their longevity is a great comfort.

What is your favorite aspect of this product?

Being able to script tasks that would otherwise take much longer to try and push. They have a great scripting schedule and are able to have third party apps now. The patching has made us much more secure and effective at keeping the agents protected.

What do you dislike most about this product?

The updates do not seem to be released to often and we were hoping they would update the on-premise interface. Engineers have a hard time learning and then using all the features of automate. The cases from support have gotten stagnate at times and we have had to push them to get a resolution.

What recommendations would you give to someone considering this product?

Learn the best configuration settings before going live. Test with different setups if you can and see if they are producing what you are trying to achieve. Work with the connectwise support staff and take the courses in the university to get up to speed on using the product. Have your engineers pass some of the courses before you let them administrate it.

Pros

Helps Innovate
Reliable
Inspires Innovation
Respectful

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Data Quadrant Gold Medalist

ConnectWise Automate Ratings

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Server Provisioning Provisioning of server compute and memory resources on an automated fashion, based on pre-defined parameters

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Task Monitoring Scheduling maintenance and monitoring tasks.

Patching Automation The automated deployment and installation of server patches

Backup Automation of data backup process

Remediation Expedited event management (e.g., automate remediation of alerts due to exceeding defined thresholds).

Server Configuration Monitoring Monitor server configuration changes, and remediate drifting from configuration requirements.

Audit Trail Logging and tracking of all system changes at the transaction level.

Task Scheduling Scheduling maintenance tasks.

Integration w/3rd Party Tools Integration with 3rd party tools related to data center and server management natively or through APIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Remote Monitoring and Management

Patch Management

ConnectWise Automate Reviews

jade b.

Fantastic automate tool.

Likeliness to Recommend

Pros

Craig S.

Amazing Automation and Patch Management

Likeliness to Recommend

Pros

Cons

Ian B.

ConnectWise Automate Is our Number One Tool

Likeliness to Recommend

Pros

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Feature Ratings

Server Provisioning

Compliance Monitoring

Process Automation

Task Monitoring

Patching Automation

Backup

Remediation

Server Configuration Monitoring

Audit Trail

Task Scheduling

Integration w/3rd Party Tools

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support