Conga

Conga CLM

Composite Score

7.6 /10

CX Score

7.9 /10

36 Reviews Write a Review

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details

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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

13% Negative

4% Neutral

83% Positive

Pros

Respectful
Caring
Fair
Acts with Integrity

Feature Ratings

Average 80

OCR Support

Searchable Repository

Integration

E-Signature

Workflow

Reporting Analytics

Contract Approval

Redlining

Clause Management

Obligation Management

Contract Authoring

Vendor Capability Ratings

Average 76

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Conga CLM Reviews

Sara C.

Role: Sales Marketing
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

A cool tool for contract generation and tracking

Likeliness to Recommend

8 /10

What differentiates Conga CLM from other similar products?

Conga CLM is a fantastic solution since it integrates seamlessly with Salesforce and has a simple user interface that requires little training, increasing overall efficiency. It offers plugins for increased functionality, strong add-ons, and interaction with external downstream systems, making it more scalable.

What is your favorite aspect of this product?

Conga CLM is a favorite of mine, and I believe it is best suited for our businesses that require sophisticated merges with data from several bespoke or standard objects structured in tables. Despite being a superuser and a qualified Conga Composer professional, I believe my organization has merely scratched the surface of what we can achieve with solution parameters.

What do you dislike most about this product?

I dislike that our print materials have proven to be quite tough to perfect and there has been very little training. We learned the majority of what we know through YouTube videos. The support staff is not good and responsible.

What recommendations would you give to someone considering this product?

This solution has significantly reduced the whole turnaround time for our clients, from document creation through document generating to receiving a final signed copy. It has a wizard and document assembly rules, as well as a seamless production of contact from the template utilizing the agreement object fields.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

A must for any corporate contracting process

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Saves Time
Respectful
Reliable

Sushama P.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2022

good tool which needs slight modifications

Likeliness to Recommend

8 /10

What differentiates Conga CLM from other similar products?

Tool is intuitive; can check the audit trail to track the contract status. Can download the file during auditing

What is your favorite aspect of this product?

Redlining; ability to true up the documents using redlining; configurable link expiration and senders automatically; could do better in supporting though.

What do you dislike most about this product?

Server outage issues really frustrates our team as the esignatures that happened so far are lost due to conga server outage which ends up redoing the contract from the scratch

What recommendations would you give to someone considering this product?

Please make sure you fix the server outage issues; also should be able to retrieve the lost data during the outage

Pros

Respectful
Efficient Service
Helps Innovate
Continually Improving Product

Conga CLM

What is Conga CLM?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Conga CLM Ratings

82 Likeliness to Recommend

1 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Conga CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OCR Support Automated import of 3rd party and legacy agreements

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Redlining Ability to redline agreements, with version control, and across various document formats.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Conga CLM Reviews

Sara C.

A cool tool for contract generation and tracking

Likeliness to Recommend

Pros

A must for any corporate contracting process

Likeliness to Recommend

Pros

Sushama P.

good tool which needs slight modifications

Likeliness to Recommend

Pros

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Feature Ratings

OCR Support

Searchable Repository

Integration

E-Signature

Workflow

Reporting Analytics

Contract Approval

Redlining

Clause Management

Obligation Management

Contract Authoring

Vendor Capability Ratings

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness