SAP Concur

Concur TripIt

Composite Score

7.3 /10

CX Score

7.4 /10

5 Reviews Write a Review

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What is Concur TripIt?

TripIt is a travel management solution that gives you a single view of all your trips, to help you keep it all straight–even if you’re planning one while still on another. Whether it's a business trip, a family vacation or a quick weekend away, TripIt will organize your information in seconds. Simply forward your confirmation emails to plans@tripit.com and TripIt will take it from there.

Company Details

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Concur TripIt Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 92%
Conflict Resolution:: 96%
Strategy & Innovation:: 80%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur TripIt?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Feature Ratings

Average 89

Sustainability Reports

Policy Configuration/Implementation

Travel and Accommodation Booking

Notifications/Alerts/Updates

Self-Service

Bank/Credit Card Integration

AI Driven Personalization

Itinerary Management

Expense Management

Risk Management

Mobile

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Concur TripIt Reviews

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Amazing and efficient tool! Must have

Likeliness to Recommend

8 /10

Pros

Trustworthy
Fair
Client's Interest First
Friendly Negotiation

Concur TripIt

What is Concur TripIt?

Company Details

Need Assistance?

Concur TripIt Ratings

85 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Concur TripIt?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Concur TripIt Reviews

Amazing and efficient tool! Must have

Likeliness to Recommend

Pros

Feature Ratings

Sustainability Reports

Policy Configuration/Implementation

Travel and Accommodation Booking

Notifications/Alerts/Updates

Self-Service

Bank/Credit Card Integration

AI Driven Personalization

Itinerary Management

Expense Management

Risk Management

Mobile

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created