SAP Concur

Concur Expense

8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Concur Expense won the following awards in the Expense Management category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

82 Likeliness to Recommend

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative

13% Neutral

77% Positive

Pros

Reliable
Respectful
Security Protects
Fair

Feature Ratings

Average 81

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Expense Itemization

Travel and Accommodation Booking

Travel Profile

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Antonio G.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Organize project-based expense processes.

Likeliness to Recommend

9 /10

What differentiates Concur Expense from other similar products?

When we automate and integrate expense management with Concur Expense, we can capture expenses from multiple sources, make smart business decisions based on accurate data, and simplify the process for everyone. SAP Concur helps me create and manage ongoing expense reports without a lot of extra effort which is a big help, autofilling corporate charges is also a big help and eliminates a lot of manual entry that other systems need even for expenses simpler.

What is your favorite aspect of this product?

With SAP Concur, we rely heavily on automation, configuration, smart reporting tools, consulting services, and our relationship with our customer success manager, all of which help us take what would otherwise be a massive amount of work and simplify it so that we have the data we need to act. SAP Concur is excellent at classifying and arranging costs for individual projects, and it is simple to bundle items together to reduce the possibility of mistakes or miscategorization of any expense.

What do you dislike most about this product?

When you need to distribute multiple charges, it frequently gets more complex and difficult. Without an overarching project to assign to, the necessity for user-created groups, reports, and report details makes it highly likely that you will fail. Because we require accounting to be input when reporting costs, it would be fantastic if some validation was performed after entering it to see whether or not it was an acceptable accounting. Perhaps this is only a feature that my organization does not use, but anything that can be done to validate accounting in real time would be really beneficial.

What recommendations would you give to someone considering this product?

SAP Concur is extremely effective at fixing the problem of having accountants manually enter and upload all expenditures, but Concur performs a decent job of importing expenses and making it easy to attach receipts. Filling out expense reports is often the most difficult aspect of work travel; SAP makes it easier by integrating the majority of my spending from our company credit card.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Spectacular with booking hotels of your choice.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jessica G.

Role: Finance
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Disappointing features, slow to improve/advance

Likeliness to Recommend

3 /10

What differentiates Concur Expense from other similar products?

Good integrations - very established product

What is your favorite aspect of this product?

The integration capabilities

What do you dislike most about this product?

SO SLOW to advance and develop new capabilities - the platform is just really behind the times. It's also not a very user friendly platform; after polling my employees last week, less than 10% of users felt they have had a net positive experience with the tool.

What recommendations would you give to someone considering this product?

Research your options - you can get much more for lower costs elsewhere

Pros

Security Protects
Reliable
Trustworthy
Caring

Cons

Inhibits Innovation
Less Effective Service
Wastes Time

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

82 Likeliness to Recommend

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Antonio G.

Organize project-based expense processes.

Likeliness to Recommend

Pros

Spectacular with booking hotels of your choice.

Likeliness to Recommend

Pros

Jessica G.

Disappointing features, slow to improve/advance

Likeliness to Recommend

Pros

Cons

Most Popular Concur Expense Comparisons

Webexpenses

Quickbooks Expense Tracking​

Expensify

Zoho Expense

Workday Spend Management

Fyle

1
Since last award

1
Since last award

Feature Ratings

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Expense Itemization

Travel and Accommodation Booking

Travel Profile

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quickbooks Expense Tracking