Concur Expense Logo
Concur Expense Logo
SAP Concur

Concur Expense

Composite Score
8.1 /10
CX Score
8.1 /10
Category
Concur Expense
8.1 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details


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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative
12% Neutral
78% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Fair

Feature Ratings

Average 81

Multi Currency

85

Expense Detail Tracking

83

Single Sign-On (SSO)

83

Receipt Image Submission

83

Expense Policy Aware

82

Desktop Browser Support

80

Approval Workflow

80

Travel and Accommodation Booking

80

Travel Profile

79

Expense Itemization

79

Mobile App or Mobile Browser Support

78

Vendor Capability Ratings

Average 77

Business Value Created

80

Ease of IT Administration

79

Quality of Features

78

Ease of Data Integration

78

Ease of Implementation

78

Vendor Support

77

Breadth of Features

77

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

74

Usability and Intuitiveness

74

Ease of Customization

73

Concur Expense Reviews

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Accurate expense management platform

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Concur Expense is easy to deploy and use where it can be deployed from cloud or hybrid and all of this simplifies its usage across all organizations.

What is your favorite aspect of this product?

Concur Expense helps us in auditing our bills and expenses and in doing so it helps us in fighting fake bills and eliminate wastage of our resources. Its easily accessible from cloud and this instant recording and accounting of incurred bills thus remain efficient. Customer support is available and willing to help all users in using the platform in an reliable manner.

What do you dislike most about this product?

When internet connection is poor usage of the platform becomes a bit impaired at times and this may delay the accurate recording of bills incurred.

What recommendations would you give to someone considering this product?

SAP Concur Expense is built for modern businesses and it will help in auditing and keeping genuine records of incurred expenses and this is crucial in ensuring prudent usage of your available resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Conor S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Not ideal product, but used because of familiarity

Likeliness to Recommend

6 /10

What differentiates Concur Expense from other similar products?

It has been around for such a long time and has been mostly reliable, so there are a lot of legacy customers and users that don't want to learn a new system, even if the functionality of the other system is a bit better.

What is your favorite aspect of this product?

It is reliable and I now know how to use it relatively efficiently.

What do you dislike most about this product?

I dislike that it doesn't have optical recognition of receipts, and instead I need to add in everything manually.

What recommendations would you give to someone considering this product?

If your stakeholders are open-minded to other potential solutions, test the others and compare instead of sole-sourcing this product.

Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate

Cons

  • Leverages Incumbent Status
  • Less Inspiring

Aviral G.

  • Role: Finance
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Fantastic.. Simplifies travels and bookinh

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Easy to use, ease of Travel bookings, multi currency, can be MODIfied as per the Travel and expense policies of the Company, automation etc

What is your favorite aspect of this product?

Can be MODIfied as per our own preference or as per the companies SOP. Checklist can be created.

What do you dislike most about this product?

Cost of owning

What recommendations would you give to someone considering this product?

On the top

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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