SAP Concur

Concur Expense

Composite Score

8.1 /10

CX Score

8.1 /10

211 Reviews Write a Review

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What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative

12% Neutral

78% Positive

Pros

Reliable
Respectful
Security Protects
Fair

Feature Ratings

Average 81

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Desktop Browser Support

Approval Workflow

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Concur Expense Reviews

John F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Accurate expense management platform

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Concur Expense is easy to deploy and use where it can be deployed from cloud or hybrid and all of this simplifies its usage across all organizations.

What is your favorite aspect of this product?

Concur Expense helps us in auditing our bills and expenses and in doing so it helps us in fighting fake bills and eliminate wastage of our resources. Its easily accessible from cloud and this instant recording and accounting of incurred bills thus remain efficient. Customer support is available and willing to help all users in using the platform in an reliable manner.

What do you dislike most about this product?

When internet connection is poor usage of the platform becomes a bit impaired at times and this may delay the accurate recording of bills incurred.

What recommendations would you give to someone considering this product?

SAP Concur Expense is built for modern businesses and it will help in auditing and keeping genuine records of incurred expenses and this is crucial in ensuring prudent usage of your available resources.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Conor S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Not ideal product, but used because of familiarity

Likeliness to Recommend

6 /10

What differentiates Concur Expense from other similar products?

It has been around for such a long time and has been mostly reliable, so there are a lot of legacy customers and users that don't want to learn a new system, even if the functionality of the other system is a bit better.

What is your favorite aspect of this product?

It is reliable and I now know how to use it relatively efficiently.

What do you dislike most about this product?

I dislike that it doesn't have optical recognition of receipts, and instead I need to add in everything manually.

What recommendations would you give to someone considering this product?

If your stakeholders are open-minded to other potential solutions, test the others and compare instead of sole-sourcing this product.

Pros

Reliable
Trustworthy
Client Friendly Policies
Helps Innovate

Cons

Leverages Incumbent Status
Less Inspiring

Aviral G.

Role: Finance
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic.. Simplifies travels and bookinh

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Easy to use, ease of Travel bookings, multi currency, can be MODIfied as per the Travel and expense policies of the Company, automation etc

What is your favorite aspect of this product?

Can be MODIfied as per our own preference or as per the companies SOP. Checklist can be created.

What do you dislike most about this product?

Cost of owning

What recommendations would you give to someone considering this product?

On the top

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

82 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

John F.

Accurate expense management platform

Likeliness to Recommend

Pros

Conor S.

Not ideal product, but used because of familiarity

Likeliness to Recommend

Pros

Cons

Aviral G.

Fantastic.. Simplifies travels and bookinh

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Desktop Browser Support

Approval Workflow

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Quickbooks Expense Tracking